IT Technical Trainer

Job Description

Position will be based in Tennille area and require travelling to Georgia DOT training centers within the State of Georgia: Jesup, Thomaston, Macon, Atlanta Area.

Contract to hire will be decided within 3 months of employment.

Candidate will be working as a team member within the IT organization of the Georgia DOT. Candidates will work with supporting IT team members (system architects, application developers, database, network, server, etc.) and interacting with business units to understand the technical/business functionality and develop technical training materials.

The IT Training Team is composed of 3 IT Trainers and a Team Leader. The team delivers training across the 7 Georgia DOT Districts in the State of Georgia. Internal/external users, customers, or stakeholders will be trained to operate or support Georgia DOT IT applications/systems.

The position end date is set for 06/30/2017. Georgia DOT may exercise the option to renew contracts in 3, 6, or 12 month increments or offer full-time employment as a State of Georgia Department of Transportation employee at contract end. However, Georgia DOT is under no obligation to extend contracts, hire contract as a Georgia DOT employee, and may terminate employment at any time.

All candidates submitted for this or any other Job Posting that are currently working under a VISA, Employment Authorization Card, or any other authorized programs of the Federal Government must have a current active VISA or status in order to be submitted. Candidates that have an expired VISA or are in the process of applying for an extension, transfer, or a new VISA, should not be submitted.

The Department has 12 holidays, in which consultants are not allowed to work or make up any time for those holiday weeks without Georgia DOT management approval.

Responsibilities

• Participate in IT Projects to design and develop learning materials
• Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
• Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
• Maintain, coordinate, and communicate training schedules with end users and stakeholders
• Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
• Collect and maintain training data to support department key performance indicators
• Make arrangements for external vendor provided training at Georgia DOT training centers
• Conduct training courses, customer webinars, on-site customer training, and user group sessions
• Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
• Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
• Remain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and courses
• Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
• Provide user training support with IT product launches and go-lives
• Travel to Georgia DOT business locations (within State of Georgia) to conduct training
• Ability to maintain professionalism and order within the classroom to complete course objectives
• Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
• Training content will include:
  • Georgia DOT developed in-house software and systems - Training will be provided upon hire
  • COTS applications implemented by Georgia DOT
  • Microsoft Office
  • SharePoint
  • Oracle Business Intelligence (OBIEE)

Qualifications

• Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field.

• 6+ years advanced skills with Microsoft Office

• 4+ years of experience in the field of IT technical training and train-the-trainer training

• 4+ years of experience in developing role based end user training materials for IT applications/systems

• Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills

• Experience in course design and development

• Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)

• Ability and flexibility to travel frequently within State of Georgia

• Strong commitment to providing superior customer service

• Excellent verbal and written communication skills

• Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training

• Hands-on, can-do attitude

• Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses

• Ability to maintain a valid driver’s license and capable of driving/operating a car

• Georgia DOT will reimburse authorized travel expense lodging and meals

• Georgia DOT will reimburse authorized travel use of a personal vehicle use or rental car

• Must have a clean driving record

• Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials

• Preferred Qualifications

• Experience with developing content for workforce teaching and instruction

• 3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or SharePoint

• Strong technical background in computers, transportation, or government

• Familiarity with ITIL or REMEDY

Additional Information

Thanks and Regards,

Jane Morgan