Senior Relationship Manager

Location:

1301 Avenue of the Americas, New York New York

Job Summary
The Sr Relationship Manager, Community Development Lending and Investments (CDLI) originates, structures, and negotiates low-income housing tax credit (LIHTC) investments. This role is responsible for sourcing opportunities, developing and maintaining client relationships, and supporting the growth of KeyBank's national affordable housing platform. The position offers the opportunity to manage a regional market, build deep client relationships, and contribute to sustainable community development.

Essential Functions

• Originate and manage a portfolio of community development loans and equity investments, including affordable housing, Low-Income Housing Tax Credit (LIHTC) projects, and other CRA-qualified activities.
• Identify and maintain relationships with high-profile clients, organizations, and agencies in the affordable housing industry.
• Develop marketing strategies and plans for specific regions and clientele.
• Cross-sell financial solutions and bank products.
• Negotiate and structure transactions to ensure long-term viability of real estate investments.
• Collaborate with internal partners (credit, legal, compliance, CRA, and risk) to structure deals and ensure smooth transition.
• Monitor industry trends and competitive landscape.
• Develop and maintain relationships with nonprofit organizations, community development financial institutions (CDFIs), housing developers, and public sector partners.
• Represent the bank at community events, industry conferences, and stakeholder meetings to enhance visibility and impact.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education

• Bachelor's Degree in Business, Finance, Economics, Urban Planning, or Real Estate (preferred)

• OR equivalent experience (required)

Work Experience

• 5+ years of experience originating low-income housing tax credit (LIHTC) investments deals (required)
• Ability to structure and negotiate affordable housing loans (required)
• Experience with community development lending or commercial real estate lending programs (Fannie Mae, Freddie Mac, HUD) (preferred)
• Proven track record in business development and client relationship management. (required)

Skills

• Building and maintaining strong, long-term relationships with clients, partners, and stakeholders to support business growth and client satisfaction.
• Understanding and applying LIHTC programs to structure and originate affordable housing investments.
• Assessing, structuring, and managing loans for commercial real estate projects, including affordable housing developments.
• Evaluating financial statements, project feasibility, and investment returns to support sound lending and investment decisions.
• Reaching mutually beneficial agreements with clients and partners through effective communication and deal structuring.
• Navigating and utilizing federal and state loan programs such as HUD, Fannie Mae, and Freddie Mac to support community development projects.
• Staying informed on trends, regulations, and market dynamics in affordable housing and community development finance.
• Clearly conveying information and ideas through verbal and written channels to internal teams, clients, and external stakeholders.
• Guiding teams, influencing stakeholders, and driving initiatives that align with organizational goals and community impact.
• Prioritizing tasks and managing multiple projects efficiently to meet deadlines and client expectations.
• Aligning investment strategies with social impact goals, particularly in underserved and low-income communities.
• Identifying opportunities, anticipating challenges, and developing long-term plans that align with business and community objectives.
• Identifying, assessing, and mitigating financial and operational risks associated with lending and investment activities.
• Understanding and addressing the unique needs of clients to deliver tailored financial solutions and exceptional service.
• Understanding the lifecycle of real estate projects, including planning, financing, construction, and asset management.

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel

• Occasional travel to include overnight stay.

Work Location Category

• Onsite

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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