You will:

• Partner closely with People, Office, IT, and other cross-functional teams to manage internal employee operations and create an exemplary internal office experience.
• Lead internal projects and programs to improve office operations and efficiency. These internal projects will have an impact on hub-office employees, company culture, travel programs, and other high-touch internal employee workflows such as onboarding.
• Plan and execute internal events and activities to foster a positive and collaborative employee culture, ensuring an exceptional employee experience.
• Oversee workplace and facility vendor management of the NY Hub to maintain an efficient and high-functioning office, including setting up automations (ex: using low/no code tools), onboarding new joiners, coordinating maintenance, and managing supplies and equipment to support day-to-day operations.
• Own vendor procurement and cross-functional contract renewals, working with internal and external stakeholders.
• Support the onboarding process for new hires, including conducting some orientations, collecting required documentation, and coordinating with various departments.
• Monitor and manage workplace budget and expenses, ensuring cost-effective operations.

How Success will be Measured in this Role:

• Connection engagement scores in quarterly company-wide CultureAmp surveys and offsite travel surveys.
• Your ability to create a seamless office experience & efficient company operations that foster an environment where people can do their best work.
• Your ability to build trust and cross-functional relationships through responsiveness, action, and consistency.

Other characteristics of the ideal candidate:

• Ideally 6+ years in people operations or a similar role, preferably in a fast-paced and dynamic environment.
• Proficiency with workplace software such as Google Workspace, especially Google Sheets.
• Strong organizational and multitasking skills, with the ability to prioritize effectively and work autonomously in ambiguous environments.
• You are a “culture carrier” whom actively promotes and embodies the company’s values and beliefs daily interactions and decision-making. You lead by example.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Has a strong “excellence reflex” — when you see something that could be better, you fix it.
• Experience complying with local facilities, human resources, and business operations regulatory requirements.
• Previous experience managing People Programs - ideally travel or culture related programs.
• Bonus if you have previous experience negotiating vendors and experience in procurement.
• Bonus if you have familiarity with our tech stack: Asana, Notion, Zip, Ramp, Slack, Google, Zapier.