Senior System Engineer – Service Lead

What we offer:

Group Summary:

The Service Leader for AWS Platform Management position is functionally leading a global team of IT professionals and is responsible globally for the delivery of the AWS Magna Global IT services. This person collaborates closely with the CoE Lead in developing the Services Strategy and Service Design. The Service Leader manages the day-to-day service operations and is responsible for on time and on budget performances of these services. This person collaborates with the People Managers of their team members in mentoring and ensuring the proper skill set within the team.

We are looking for an adequate candidate for either Troy, Michigan, USA OR for Sailauf, Bavaria, GERMANY.

Responsibilities

• Accountable for 1st to 3rd level service operation of the services in scope and the underlying infrastructure.

• Monitoring of the SLAs and KPIs and identifying areas for improvement.

• Responsible for managing the service’s budgets and financials.

• Support team members in their workday organization. Engages People Manager when workload needs to be adjusted.

• Guide continuous improvement of the team in skills, technology and culture in collaboration with the People Manager.

• Engage with People Managers on the monthly performance of team members in delivering services.

• Provides Feedback to the People Manager for the year-end performance review of his/her team members.

• Resolve resource contention with People Managers and other Service Leaders where it exists.

• Coordinates with the People Manager on team member vacation planning and availability of team members to ensure proper service delivery (regional working/off hours and on-call rotations).

• Collaborate with the CoE Lead in Service Strategy and Service Design.

• Communicate at all levels of the organization to ensure the team meets expectations for service delivery.

• Creating an environment of customer focus and service.

• Driving innovation and efficiency improvements in his area, developing continuous improvement initiatives and seeking to implement cost effective solutions while delivering highly available and secure services.

• Disaster Recovery Planning of the services and components in scope to ensure business continuity in the event of a disaster.

• Following security policies and guidelines and in collaboration with the CoE Lead developing roadmaps to meet new regulations.

• Acts as an escalation point for service outages in coordination with a People Manager in region.

Knowledge and Education

• Bachelor’s degree or 3 years of IT service management experience.

• Knowledge of Information Technology best practices, methods, controls, and security.

• Overall broad knowledge and understanding of major Information Technology disciplines.

• Knowledge of financial management, budgeting, and managing budgets to plan.

• AWS Cloud certification.

Work Experience

• 5+ years of experience in supporting and executing IT solutions.

• Experience working in a large global team that is focused on Service Delivery.

• Experience with a “fee-for-service” model and a service delivery organizational model.

Skills and Competencies

• Strong leadership skills to ensure consistency with Magna management philosophy and to develop and lead a cohesive global team. Skillful in articulating the strategic vision to the team and understanding how the team can work to realize the vision.

• Ability to understand and communicate the interrelationship of IT with other departments. The ability to explain technical information to others in a clear and unambiguous manner.

• Strong written and verbal interpersonal and communication skills. Must be able to work with peers and customers in a positive, cooperative way and maintain productive relationships with all areas. Demonstrated strong interpersonal skills and the ability to interact with all levels of the organization.

• Strong analytical, troubleshooting, and problem-solving skills for successful performance of job duties.

• Financial skills to budgetary processes.

• Understand and be familiar with technologies, products, services, vendors, and organization dynamics.

• Deep understanding of AWS Cloud services.

• Experience in ADAS (autonomous driving/advanced driver assistance systems) Cloud hybrid environments is beneficial.

• Experience with DevOPS toolchains (Infrastructure as a Code & Continuous Integration Continuous Deployment).

Work Environment

Regular travel less than 5% of the time.

For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic global team together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.

Additional Information

We offer attractive benefits (e.g. discretionary performance bonus, employee profit participation program) and a salary which is in line with market conditions depending on your skills and experience.

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