Who you are:

• You have experience in the eCommerce industry;

• You have analytical and logical thinking to design simple solutions to complex problems;

• You have systemic thinking to solve simple solutions to complex problems;

• You have ease of learning and adaptation: we have the ability to change fast;

• You have the urge to question and discover alternatives to pre-existing paradigms;

• You have experience in Google Analytics (or similar) and e-commerce KPIs (conversion rate, CAC, etc.); *preferred but not required

• You have knowledge of SEO 

Job Requirements:

• Has a solid experience in various areas around E-Commerce - at least 2 years of experience as E-commerce Manager;

• Experienced in solving business problems and quickly picking up new tools or skills;

• Design solutions that are simple, elegant, and scalable;

• Deliver projects on time, with expected GMV results and within budget;

• Build trust with the clients to become a trusted advisor (eliminate/reduce escalation process);

• Improve the Net Promoter Score of VTEX clients across US clients;

• Prioritize replying to customers’ as fast as possible;

• Guide business planning and digital strategy workshops;

• Strong interest for a multicultural environment;

• Ability to prepare and deliver presentations to large audiences;

• Ability of interpersonal communication;

• Ability to work multi functionally with colleagues and managers, internally and externally;

• Ability to translate complexity into action plans and communications;

• Ability to work independently and collaboratively;

• Strong ability to organize tasks and time;

• Entrepreneurship and responsibility

What the company should expect from you:

• Guide clients: I guide our clients by bringing technical and business knowledge together to guarantee the success of the KPIs and goals of the project.

• Promotes engagement with VTEX products and services: I keep myself up-to-date on VTEX business cases and the platform’s evolution, promoting a service experience that empowers clients to use VTEX products to their fullest potential.

• Solution documentation: I am responsible for the default documentation delivery to the client.

• Solution architecture: I am accountable for a well-designed, scalable and sustainable architecture, guaranteeing the velocity and sales performance of our clients’ stores.

• Client’s vision: I gather customer-side feedback as insights for the product evolution.

• Project visibility: I guarantee visibility to all stakeholders by keeping Salesforce updated with documentation, project status and stages.

• Education: I scale VTEX’s knowledge exchange by documenting sales strategies, negotiation, proposal and presentation best practices and authority building.

• Main KPI’s: These are the important metrics that needs to be pursued by the Solution Architect: PS Gross Margin, Time to market, NPS, Target go-live (deadline) vs actual, SI involvement vs VTEX, expected GMV on initial months after the project