Analyst – Trust & Safety
Posted on 4/4/2023

201-500 employees

Enterprise pay tool
Company Overview
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
Minneapolis, MN, USA
Experience Level
  • Bachelor's degree or equivalent experience
  • 1+ years of experience in operations, fraud investigation, accounting or finance
  • Ability to take initiative and be proactive in problem-solving
  • Strong Excel skills
  • Ability to adapt and thrive in a fast-paced environment
  • High level of attention to detail
  • Strong and cross-functional communication
  • Subject Matter Expertise related to the Backend and Internal operating systems
  • Banking background, ach, debit card, or DDU fraud experience
  • Ability to create and develop internal operating procedures and track metrics
  • Flexible scheduling to meet needs outside normal business hours
  • Define the strategy and vision of Daily Pay's approach to fraud work on helping review and mitigate fraud risk as it pertains to Daily Pay's service
  • Analyze and understand fraud vectors across DailyPay's platform - a complete end to end analysis that allows us to better identify the bad actors on our platform and innovate to mitigate future fraud and improve the experience of good users
  • Consume review data from various internal and external sources and create inputs for our 24/7 payment stream
  • Influence and engage across the company - partner with product, customer success, Partner support analysts, engineering and analytics team to define goals
  • Perform regular validations on user account issues
  • Optimize through experimentation - use data-driven decision-making and sound judgment to run tests on everything that will drive down fraud while accelerating fraud investigations
  • Investigate user use cases with an eye for iteration on existing processes
  • Monitor real-time queues and identify high-risk transactions within the business portfolio
  • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks
  • Identify fraudulent transactions and cancel them from further processing
  • Resolve queued transactions within the service level agreements to reduce potential revenue losses
  • Interact with customers (users and partners) to validate the information and to confirm or cancel authorizations
  • Resolve customer issues within the scope of existing service level agreements
  • Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
  • Maintain fraud analysis models to improve efficiency and effectiveness of company systems
  • Ensure confidentiality of all information collected during investigation
  • Determine existing fraud trends by analyzing accounts and transaction patterns
  • Identify system improvements to prevent fraudulent activities
  • Recommend anti-fraud processes for changing transaction patterns and trends
  • Recommend new software tools used for fraud detection, prevention, and reporting activities
  • Generate suspicious activity reports and risk management reports for Managers