INACTIVE
Full-Time
Analyst – Trust & Safety
Enterprise pay tool
Data & Analytics
$45,400 - $68,300
Junior
Minneapolis, MN, USA
Requirements
- Bachelor's degree or equivalent experience
- 1+ years of experience in operations, fraud investigation, accounting or finance
- Ability to take initiative and be proactive in problem-solving
- Strong Excel skills
- Ability to adapt and thrive in a fast-paced environment
- High level of attention to detail
- Strong and cross-functional communication
- Subject Matter Expertise related to the Backend and Internal operating systems
- Banking background, ach, debit card, or DDU fraud experience
- Ability to create and develop internal operating procedures and track metrics
- Flexible scheduling to meet needs outside normal business hours
Responsibilities
- Define the strategy and vision of Daily Pay's approach to fraud work on helping review and mitigate fraud risk as it pertains to Daily Pay's service
- Analyze and understand fraud vectors across DailyPay's platform - a complete end to end analysis that allows us to better identify the bad actors on our platform and innovate to mitigate future fraud and improve the experience of good users
- Consume review data from various internal and external sources and create inputs for our 24/7 payment stream
- Influence and engage across the company - partner with product, customer success, Partner support analysts, engineering and analytics team to define goals
- Perform regular validations on user account issues
- Optimize through experimentation - use data-driven decision-making and sound judgment to run tests on everything that will drive down fraud while accelerating fraud investigations
- Investigate user use cases with an eye for iteration on existing processes
- Monitor real-time queues and identify high-risk transactions within the business portfolio
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks
- Identify fraudulent transactions and cancel them from further processing
- Resolve queued transactions within the service level agreements to reduce potential revenue losses
- Interact with customers (users and partners) to validate the information and to confirm or cancel authorizations
- Resolve customer issues within the scope of existing service level agreements
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems
- Ensure confidentiality of all information collected during investigation
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Identify system improvements to prevent fraudulent activities
- Recommend anti-fraud processes for changing transaction patterns and trends
- Recommend new software tools used for fraud detection, prevention, and reporting activities
- Generate suspicious activity reports and risk management reports for Managers
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
Company Stage
Series D
Total Funding
$1.4B
Headquarters
New York, New York
Founded
2016
Growth & Insights
Headcount
6 month growth
↑ 8%1 year growth
↑ 18%2 year growth
↑ 9%Benefits
Competitive Pay
Stock Options
401(K) with 4% match
Unlimited PTO
Medical, Dental & Vision Plans
Daily Seamless Credit
Free LinkedIn Learning
Annual Learning Stipend
DailyPay for DailyPay
INACTIVE