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Customer Success Manager
Enterprise Accounts, Pst / Mst
Posted on 12/1/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Lead Generation
Marketing
Sales
Salesforce
Requirements
  • Bachelors Degree
  • 6+ years experience in Customer Success, Client Services, Account Management or equivalent
  • 2+ years experience as a proven role model CSM, supporting the development and success of your colleagues
  • 2+ years experience with Salesforce or other CRM platforms
  • Familiarity with display advertising and/or lead generation operations and technology preferred
  • Marketing and advertising agency relationships preferred
  • “Can-Do” attitude with an inherent drive to exceed goals
  • Naturally curious with a passion for learning and process improvement
  • Detail-oriented, analytical and solutions-focused mindset
  • Advanced knowledge of Excel
  • Experience with Microsoft Office suite of products
Responsibilities
  • Establish a trusted advisor relationship with top tier, enterprise clients by ensuring successful delivery of their required outcomes via efficient customer onboarding, product implementation, campaign analysis and performance optimization
  • Forge strong relationships with internal sales representatives which reinforce your role as a trusted internal partner
  • Analyze and effectively communicate campaign performance results and insights - both internally and externally
  • Execute on Customer Success responsibilities with minimal need for oversight or assistance
  • Anticipate client needs, proactively offer recommendations, and offer the elevated level of responsiveness and follow-up expected of superior client support
  • Work with clients to define and achieve critical goals and other key performance indicators (KPIs)
  • Troubleshoot and resolve client needs independently and without need for escalation
  • Act as a client consultant focused on increasing product adoption while improving customer retention and satisfaction
  • Identify and nurture account expansion opportunities
  • Partner with various internal stakeholders to advocate for customer needs
  • Execute responsibilities with a minimal error rate (in relation to junior team members) indicative of a Senior CSM
  • Act as a resource by always making yourself available to answer questions, share best practices, and direct junior team members to the resources they need to be effective
  • Serve as a coach, mentor, and leader on the CS team, supporting junior team members as an escalation resource to troubleshoot and resolve customer issues
  • Coordinate and facilitate education sessions, training materials and ad-hoc special initiatives for the team
  • Optimize CS team processes and represent CS team cross-departmentally for special initiatives
  • Encourage and exemplify a culture of creative thinking, accountability and productive collaboration
Madison Logic

201-500 employees

Account-based marketing platform solutions
Company Overview
Madison Logic is on a mission to change B2B marketing. Helping bring sales and marketing together with integrated buyer insights and Journey Acceleration to make every interaction meaningful.
Benefits
  • Health insurance - Insurance plans that meet the needs of you and your family, with generous contributions.
  • Mental health - Access to Employee Assistance Programs and wellness benefits.
  • Retirement benefits - 401k (US) and Pension (international) plans with a generous annual employer match.
  • Educational benefits - Educational reimbursement (global) and employer-paid student loan contributions (US).
  • Professional development - Global mobility program and access to LinkedIn Learning materials.
  • Employee recognition - Receive points each month and recognize peers for a job well done!
  • Monthly allowance - Monthly allowance valued at $100 per month to redeem in gift cards or cash.
  • Anniversary rewards - Get rewarded each year for your anniversary at Madison Logic.
  • Paid time off - Flex days, volunteer days, and generous PTO.
  • Flexible or remote work - Work from home or create a hybrid schedule if you are near an office location.
  • Legal & Financial Services Benefits
  • Wellness Initiatives like Gym Membership Discounts
  • Employer-paid Life, AD&D and Short-term Disability insurance.
Company Core Values
  • #TEAM - Win together. One vision.
  • #OWNIT - Take responsibility. Be accountable.
  • #RESPECTRespect customers. Respect each other.
  • #EXCEL - Think big. Innovate.
  • #EMPOWER - Hire the best. Trust the best.