Full-Time

Customer Service Specialist

Confirmed live in the last 24 hours

Freudenberg Group

Freudenberg Group

10,001+ employees

Develops advanced technologies and products

No salary listed

Entry, Junior

Frankfurt, Germany

Category
Customer Experience & Support
Customer Support
Required Skills
SAP Products
Customer Service
Connection
Connection
Connection
logo

Get referrals →

You have ways to get a Freudenberg Group referral from your network.

💡

Applications through a referral are 3x more likely to get an interview!

Requirements
  • Completed commercial training with experience in customer service
  • Knowledge of ERP/SAP desirable, CRM and MS Office
  • Basic knowledge of customs and export control
  • Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
  • Business fluent in German and good knowledge of English
  • Good communication skills in dealing with customers
  • Motivated, able to work under pressure, flexible, a team player and work carefully
Responsibilities
  • Order processing, delivery and invoicing using SAP ERP
  • Monitoring of order processing
  • Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
  • Understanding export and customs documents
  • Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
  • Recording and processing complaints and returns in the SAP C4C system (CRM)
  • Accompanying documents for occasional national & international parcel shipments
  • Project collaboration
Desired Qualifications
  • Knowledge of ERP/SAP desirable

Freudenberg Group develops and provides a wide range of products and services across various industries, including seals, vibration control components, technical textiles, filters, specialty chemicals, medical products, and cleaning products. Their products work by utilizing advanced materials and technologies to meet the specific needs of around 40 different markets. What sets Freudenberg apart from its competitors is its strong focus on innovation, customer orientation, and a commitment to excellence, which has been maintained for over 175 years. The company's goal is to create long-term value for its customers and society through forward-looking innovations and responsible actions.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Weinheim, Germany

Founded

1849

Simplify Jobs

Simplify's Take

What believers are saying

  • Freudenberg Medical's Costa Rica expansion taps into a growing medical device market.
  • Freudenberg's India expansion aligns with the country's booming healthcare sector.
  • Freudenberg's SAP acquisition benefits from rising North American vehicle production.

What critics are saying

  • Freudenberg's India expansion may face regulatory challenges in the pharmaceutical sector.
  • Freudenberg-NOK's SAP acquisition could encounter integration and cultural alignment issues.
  • Costa Rica's political instability may impact Freudenberg's new facility operations.

What makes Freudenberg Group unique

  • Freudenberg's PharmaFocus(R) Premium ASTC UV-Shield Tubing targets photosensitive pharmaceutical needs.
  • Freudenberg-NOK's acquisition of SAP strengthens its North American transmission market presence.
  • Freudenberg's fully synthetic wetlaid nonwovens cater to sustainable material demand.

Help us improve and share your feedback! Did you find this helpful?

Benefits

401(k) Retirement Plan

Company News

Nonwovens Industry
Mar 25th, 2025
Freudenberg Performance Materials Appoints CFO

He succeeds Marco Altherr, who is leaving the Freudenberg Group at his own request with effect from March 31, 2025, to take on new challenges outside the company.

Primeview
Nov 27th, 2024
Freudenberg strengthens commitment to India with new product launches at CPhI & PMEC 2024

Freudenberg Medical recently announced the PharmaFocus(R) Premium ASTC UV-Shield Tubing, which is specifically intended for photosensitive pharmaceuticals and has a platinum-cured silicone interior and an opaque exterior to maintain the integrity and stability of light-sensitive fluids.

Silicon Republic
Nov 7th, 2024
Freudenberg Medical announces 250 jobs for Leitrim

And, just over a year ago, Freudenberg Medical announced the opening of its newly expanded facility in Galway along with the creation of 100 jobs.

PresseBox
Nov 6th, 2024
Freudenberg-NOK acquires Seal Aftermarket Products

Freudenberg-NOK Sealing Technologies has acquired Seal Aftermarket Products, LLC (SAP), a Florida-based distributor of automotive transmission kits and components. SAP will be integrated into Freudenberg's Corteco division, enhancing its market position, especially in the transmission sector. The acquisition strengthens Corteco's global presence and market access, particularly in North America. Financial terms were not disclosed. SAP brands like Toledo Trans-Kits™ will continue post-acquisition.

The Machinist
Apr 8th, 2024
Freudenberg Group reports growth in revenues and operating profits for the FY 2023

Earlier in 2023, the group announced the appointment of G. Sivasailam, Managing Director of the group company Freudenberg Performance Materials, as the new Director & CEO of Freudenberg Regional Corporate Centre, India.