Full-Time
Enterprise Applications Support Technician
DMD Systems Recovery
11-50 employees
ITAD lifecycle management and data destruction
Compensation Overview
$65k/yr
Austin, TX, USA
In Person
Up to 20% travel required.
 IT Operations (1) |
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- Experience supporting business applications, help desk operations, enterprise systems, or technical support functions is preferred.
- Familiarity with Microsoft Dynamics, Power Platform, Azure DevOps, or similar enterprise application platforms is a plus.
- Ability to learn business workflows quickly and explain system changes in practical, user-friendly language.
- Strong organizational skills with the ability to track issues, document follow-ups, and manage competing support requests.
- Clear written and verbal communication skills, including the ability to create simple documentation, job aids, and release notes.
- High attention to detail, especially when testing new features, validating user feedback, and confirming issues are resolved.
- Proficiency with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
- Ability to sit for prolonged periods at a desk and work on a computer.
- Ability to lift up to 15 pounds at times.
- Serve as the day-to-day support contact for enterprise application users by answering questions, troubleshooting common issues, and routing more complex items appropriately.
- Support operations teams by providing technical escalation, issue triage, user guidance, and follow-through on application-related requests.
- Become a source of knowledge for Dynamics applications, business workflows, system changes, known issues, and user-facing process guidance.
- Test new Dynamics applications, features, enhancements, and bug fixes before release to ensure they work as intended and are ready for business users.
- Prepare release notes, job aids, quick-reference guides, onboarding materials, and practical how-to documentation to support user adoption.
- Onboard new users and teams to Dynamics by explaining workflows, access, expectations, and support channels.
- Track support issues, enhancement requests, testing feedback, and adoption blockers so the Enterprise Applications team can prioritize improvements.
- Coordinate with the Director of Enterprise Applications and technical resources when issues require deeper troubleshooting, configuration changes, or development work.
- Assist with basic data review, user access validation, and process checks to maintain reliable application operations.
- Process asset releases by verifying client authorization, confirming release eligibility in Ziperase and PrologMobile, updating item status records, and coordinating with Operations to ensure final release approval and completion.
- Strong customer-service mindset with the ability to support users patiently, clearly, and professionally.
DMD Systems Recovery helps enterprises securely dispose of and refresh IT assets through end-to-end lifecycle services, secure data destruction, value recovery, and technology refresh programs. It guides assets from acquisition to retirement across distributed environments, delivering secure data destruction, asset recycling or resale, and centralized tracking and reporting. The company differentiates itself with a secure, transparent, and scalable process that provides full asset visibility for large networks and emphasizes ESG outcomes and value recovery. Its goal is to turn IT lifecycle disposition into value by reducing manual work, improving compliance, increasing recovered value, and supporting sustainability goals.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Tempe, Arizona
Founded
1994
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Simplify's Take
What believers are saying
- Tailwind Capital’s September 2025 majority investment funds sales, geography, and services expansion.
- CRN ranked DMD No. 98 on Fast Growth 150 on August 6, 2026.
- June 2026 Lifespan acquisition broadens North American reach and strengthens lifecycle management capabilities.
What critics are saying
- Indeed reviews in 2026 describe weak management, low retention, and poor advancement.
- Tailwind-backed expansion and Lifespan integration create execution risk across sales, locations, and M&A.
- A data-security or compliance breach would destroy trust and jeopardize DMD’s core ITAD franchise.
What makes DMD Systems Recovery unique
- DMD’s June 2, 2026 Lifespan deal deepens its Reuse First ITAD platform.
- DMD pairs NAID AAA, R2v3, ISO, and Certified B Corporation credentials.
- DMD emphasizes end-to-end governance, reuse, and value recovery across data centers and mobility.
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Benefits
Hybrid Work Options
Company News
/PRNewswire/ -- DMD Systems Recovery, a governance-first IT asset disposition company and Certified B Corporation, announced today that it has acquired...
DMD Systems Recovery recognized in 2026 Gartner(R) Market Guide as AI growth reshapes ITAD. DMD Systems Recovery, LLC (DMD), a Reuse First(R) IT Asset Disposition (ITAD) services provider and Certified B Corporation, announces its inclusion as a Gartner(R) Representative Provider in the 2026 Gartner(R) Market Guide for IT Asset Disposition, which Dmdsystems feel signals continued market growth as enterprises invest in ITAD programs in the era of AI infrastructure and global sustainability mandates. Dmdsystems believe the 2026 Market Guide for ITAD highlights how AI-enabled ITAD, enterprise risk mitigation, and circular economy initiatives are reshaping the global IT asset disposition market. For a limited time, DMD is offering complimentary access to the 2026 Gartner(R) Market Guide for ITAD available on its website. AI-Enabled ITAD Moves from Concept to Enterprise Execution DMD is accelerating investment in platform modernization to lead this next phase of ITAD transformation. "In early 2026, we migrated DMD onto an AI-ready enterprise architecture designed for end-to-end data connectivity," said Aaron Zeper, CEO of DMD Systems Recovery. "Dmdsystems is deploying operational AI agents that enhance grading accuracy, improve resale forecasting, and elevate decision quality across the IT asset lifecycle. Over the past year, DMD has expanded its programmatic ITAD model across data center, end-user compute, and mobility, embedding governance directly into client ITSM systems. Today, more than 20% of assets processed by DMD update directly into client systems, accelerating automation and strengthening IT Asset lifecycle visibility. Protecting Enterprise Brands from ITAD Risk To help customers mitigate data security and environmental risk, DMD delivers a governed ITAD program designed for enterprise accountability and control. Through centralized oversight and standardized global protocols, every asset is managed with documented chain-of-custody, certified data destruction, and verified environmental compliance. With audit-ready transparency and disciplined execution, DMD enables customers to materially reduce risk - safeguarding corporate reputation, regulatory standing, and shareholder value. Reuse First(R): Aligning ITAD With Scope 3 and Circular Economy Goals As stated by Gartner, "ITAD processes and service providers have gained CxO attention as sustainability and the reuse of IT assets and components helps mitigate Scope 3 emissions and attain sustainability/e-waste targets. Sustainability's focus on reuse is extending the lives of IT assets, to the benefit of IT budgets and the environment." As a Certified B Corporation, DMD prioritizes its Reuse First(R) ITAD model, emphasizing secure redeployment, resale, and extended asset life before recycling. What This Means for Enterprises According to Gartner, "Sourcing, procurement and vendor management leaders can leverage this market guide to navigate the ITAD market, assess AI's benefits and potential risks and identify representative ITAD providers." Dmdsystems believe DMD's inclusion as a Gartner(R) Representative Provider reflects its commitment to delivering measurable customer outcomes - reduced data and environmental risk, improved financial recovery, and stronger alignment with sustainability goals. Gartner(R) Disclaimer: GARTNER is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. Gartner, Market Guide for IT Asset Disposition, Rob Schafer, Christopher Dixon, Autumn Stanish, 24 February 2026. About DMD Systems Recovery, LLC: DMD Systems Recovery, LLC (DMD) protects your reputation and its world with ITAD solutions designed around the highest standards of data security and environmental responsibility, ensuring your assets go to their next best use. DMD works with hundreds of companies and public entities to securely destroy data, decommission assets, and redeploy or remarket equipment across IT categories including Data Center, End User Compute, and Mobility. For more information, please visit: https://www.dmdsystems.com. Follow DMD Systems Recovery: LinkedIn and Facebook. Media Contact: Beth Ard, DMD Systems Recovery, [email protected] Beth Ard leads marketing strategy and brand development at DMD Systems Recovery, helping translate complex IT asset disposition topics and industry developments into practical insights that support informed decision making. DMD Systems delivers IT Asset Disposition solutions adhering to the most rigorous security and environmental standards to convey confidence for companies who value their reputation and its world.
DMD Systems Recovery receives strategic investment from Tailwind Capital.
DMD Systems Recovery, an IT asset disposition solutions provider, has received a strategic investment from Tailwind Capital to accelerate growth. With Tailwind as the majority investor, DMD plans to expand its sales coverage, services portfolio, and geographic locations, and pursue M&A. DMD aims to enhance its ITAD delivery capabilities globally. Tailwind's expertise in scaling IT services businesses will support DMD's growth strategy. Legal and financial advisors were Polsinelli LLP, martinwolf, and Godfrey & Kahn LLP.
DMD Systems Recovery, LLC (DMD), a Reuse First(R) IT asset disposition (ITAD) services provider, announced today that CRN(R), a brand of The Channel Company(R), has named DMD to its 2025 Fast Growth 150 list for the fifth consecutive year.