Hospitality Services Manager

Company

Federal Reserve Bank of ChicagoThe Administrative Services group of the Chicago Fed has a fantastic opportunity for a Hospitality Services Manager. In this role, you will be responsible for leading a skilled team of event producers and engagement coordinators that provide oversight and production of in-person and hybrid meetings and events. You will have an outstanding chance to lead a team that strategizes with every area of the Bank to ensure conferences, events, and meetings hosted by each team are thoughtful, inspiring, inclusive, and engaging. The level of work is considered advanced, and staff work under minimal supervision. This position has direct reports.

Your Responsibilities

• With vision, clarity, and purpose lead a skilled team of event producers and engagement coordinators. Set expectations, oversee, and evaluate performance, coach, and mentor the team.
• Responsible for overseeing the team’s budget, asset inventories, communications, and strategic planning.
• Establish and implement the framework for achieving successful engagement opportunities and the highest possible quality service. Works on collaborating with the team to identify and implement new or improved processes.
• Oversee the Meetings and Event Solutions team to ensure team members work effectively with senior stakeholders from diverse business lines to ensure meeting and event planning and production are successful. Collaborates with stakeholders to determine priorities, challenges, and process improvement opportunities in this space.
• Collaborates with the Bank’s exclusive food service provider to ensure high levels of execution and creativity for catering operations.
• Ensures team members understand business priorities and adherence to internal policies.
• Helps the team meet service level requirements in a cost-effective manner. Provides support for any escalations.
• Supports creation and delivery of tracking and measurement tools to regularly report on success metrics of the team. Analyzes data to optimize team functionality and make workflow adjustments as needed.
• Oversees the Bank’s conference and event space, including development and execution of long-term strategy to meet ongoing service and hospitality needs in both Chicago and Detroit.

Your Background

• Bachelor’s degree or equivalent work experience. CMP Preferred.
• 7+ years of progressive experience of hospitality management, project management, and typically five or more years leading teams.
• Comprehensive understanding of meeting and event industry concepts and theories.
• Proven ability to develop and manage program materials including use of PowerPoint, project management software, and Excel.
• Excellent written, verbal, and presentation skills.
• Strong interpersonal, relationship building, and conflict resolution skills.
• Ability to implement and execute multiple projects on time and within budget with competing demands for resources.

What we Offer

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
• A learning environment with opportunities to gain new skills and grow your career.

Additional Requirements

• This is a hybrid position requiring a minimum of three days per week in office.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.
• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee’s responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Building Services/Facilities

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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