Simplify Logo

Full-Time

Director of Customer Success

Confirmed live in the last 24 hours

Kira Learning

Kira Learning

11-50 employees

Edtech platform for K-12 AI education

AI & Machine Learning
Education

Compensation Overview

$160k - $190kAnnually

Senior, Expert

Oakland, CA, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 7-10+ years of customer or client success leadership in an enterprise B2B business
  • Extensive experience in working with local and state educational agencies (e.g., state boards, school districts, etc)
  • High proficiency with technical SaaS products and a demonstrated ability to educate others in how to utilize such products
  • Impeccable leadership skills with a strong ability to coach, rally and develop others. Capable of delivering and receiving thoughtful feedback
  • Ability to confidently and thoughtfully influence across the organization, including with leadership
  • Strong verbal and written communication skills; can patiently, professionally and effectively communicate with others. You understand how important the details in communication are too, like body language and vocal tonality
  • Nimble, scrappy and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
  • A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
  • Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
  • Strong proficiency in Google Workspace programs, Microsoft Office Suite, CRM software and project management softwares
Responsibilities
  • Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
  • Create multi-contact relationships with schools and districts by identifying and connecting with stakeholdersRegularly communicate with teachers and administrators to ensure successful implementation of Kira Learning solutions.
  • Assess and respond to student progress and mastery data to help teachers improve student outcomes.
  • Share teacher feedback with curriculum, product and engineering teams to inform ongoing product development.
  • Manage renewals and expand existing relationships; oversee renewal conversations with administrators and track deal data accordingly.
  • Build and provide training, product support and delegation tactics for customer issues.
  • Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
  • Provide accurate forecasting and reporting on customer success metrics; escalating any accounts at risk of churn and taking appropriate actions.
  • Serve at the escalation point for customer issues and manage resolutions effectively.
  • Inclusively grow, develop and lead a robust, high-functioning Customer Success team.

Kira Learning offers an educational platform that enhances computer science and artificial intelligence education for K-12 students. The platform provides tools and resources, including a curriculum, personalized AI-driven feedback, and grading, which help educators save time and focus on meaningful learning experiences. It supports flexible learning environments, allowing for classroom, online, or anytime access, and encourages students to practice coding and track their progress. Kira Learning distinguishes itself in the edtech market with its specific focus on computer science and AI education.

Company Stage

Seed

Total Funding

$21.9M

Headquarters

Palo Alto, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

29%

1 year growth

73%

2 year growth

207%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $15 million Series A funding round positions Kira Learning for significant growth and expansion.
  • Partnerships with organizations like the Tennessee STEM Innovation Network enhance the platform's credibility and reach.
  • The platform's gamified elements, such as streaks and competitions, can increase student engagement and motivation.

What critics are saying

  • The niche focus on computer science and AI may limit the platform's appeal to schools looking for more comprehensive educational solutions.
  • Dependence on AI-driven feedback could face resistance from educators who prefer traditional teaching methods.

What makes Kira Learning unique

  • Kira Learning uniquely focuses on K-12 computer science and AI education, unlike broader edtech platforms that cover multiple subjects.
  • The platform's AI-driven feedback and grading system significantly reduces teachers' workload, a feature not commonly found in other educational tools.
  • Kira Learning's flexibility in allowing educators to use pre-made course templates or create their own curriculum sets it apart from more rigid platforms.