Full-Time

Director of Customer Success

Posted on 8/20/2024

Kira Learning

Kira Learning

11-50 employees

Edtech platform for K-12 AI education

AI & Machine Learning
Education

Compensation Overview

$160k - $190kAnnually

Senior, Expert

Oakland, CA, USA

Position requires onsite presence in San Francisco Bay Area, CA.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 7-10+ years of customer or client success leadership in an enterprise B2B business
  • Extensive experience in working with local and state educational agencies (e.g., state boards, school districts, etc)
  • High proficiency with technical SaaS products and a demonstrated ability to educate others in how to utilize such products
  • Impeccable leadership skills with a strong ability to coach, rally and develop others. Capable of delivering and receiving thoughtful feedback
  • Ability to confidently and thoughtfully influence across the organization, including with leadership
  • Strong verbal and written communication skills; can patiently, professionally and effectively communicate with others. You understand how important the details in communication are too, like body language and vocal tonality
  • Nimble, scrappy and adaptable. Can roll with the punches and thrive in a fast-paced, early-stage startup environment
  • A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity
  • Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work
  • Strong proficiency in Google Workspace programs, Microsoft Office Suite, CRM software and project management softwares
Responsibilities
  • Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
  • Create multi-contact relationships with schools and districts by identifying and connecting with stakeholdersRegularly communicate with teachers and administrators to ensure successful implementation of Kira Learning solutions.
  • Assess and respond to student progress and mastery data to help teachers improve student outcomes.
  • Share teacher feedback with curriculum, product and engineering teams to inform ongoing product development.
  • Manage renewals and expand existing relationships; oversee renewal conversations with administrators and track deal data accordingly.
  • Build and provide training, product support and delegation tactics for customer issues.
  • Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
  • Provide accurate forecasting and reporting on customer success metrics; escalating any accounts at risk of churn and taking appropriate actions.
  • Serve at the escalation point for customer issues and manage resolutions effectively.
  • Inclusively grow, develop and lead a robust, high-functioning Customer Success team.

Kira Learning offers an educational platform that enhances computer science and artificial intelligence education for K-12 students. The platform provides tools like a comprehensive curriculum, personalized AI-driven feedback, and grading, which help educators save time and focus on meaningful learning. It is flexible for classroom, online, or anytime use, allowing educators to create custom courses and encouraging students to practice coding daily. Kira Learning differentiates itself in the edtech market by specializing in computer science and AI education, aiming to empower educators and inspire young innovators.

Company Stage

Seed

Total Funding

$21.9M

Headquarters

Palo Alto, California

Founded

2021

Growth & Insights
Headcount

6 month growth

8%

1 year growth

0%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven educational tools in K-12 education.
  • Partnerships with state education networks help scale reach and impact.
  • Recent $15 million Series A funding supports national expansion efforts.

What critics are saying

  • Increased competition from established edtech companies like Code.org and Khan Academy.
  • Challenges in scaling operations while maintaining quality during national expansion.
  • Dependence on partnerships may limit flexibility or cause complications if dissolved.

What makes Kira Learning unique

  • Kira Learning focuses on AI and computer science education for K-12 students.
  • The platform offers personalized, AI-driven feedback and grading to save teachers time.
  • Kira Learning provides flexible learning options: classroom, online, or anytime access.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Hybrid Work Options

Company Equity

INACTIVE