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Process Improvement Analyst
Posted on 5/31/2022
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
Data Analysis
  • 3 years of experience working in a Customer Care, Operations, Data or Analytics environment
  • Experience with Process Analysis, improvements and roll-outs
  • Experience working directly with Leadership and Key Internal Stakeholders
  • Experience managing multiple projects concurrently
  • Experience with Salesforce Service cloud highly preferred
  • Analytical thinker with interpersonal skills
  • Demonstrated commitment to providing the best customer service, every transaction, every time
  • Demonstrated proficiency in Customer Service and Technical Support functions
  • Manage the assessment and evaluation of existing processes and workflows to identify areas of improvement
  • Modifying processes for new product offerings
  • Partner with Employee Cloud (Payroll) Care Management to ensure all team members receive the knowledge needed to follow new process requirements
  • Participate in problem solving sessions to determine why processes are not capable of meeting requirements
  • Optimize team productivity by designing and implementing new procedures
  • Partner with cross functional teams to enhance customer experience
  • Provide guidance for successful implementation of process changes
  • Document and report on status of all process changes
  • Communicate status with Care Leadership Teams

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose