Initial Posting Date:
10/24/2025
Application Deadline:
11/20/2025
Agency:
Department of Human Services
Salary Range:
$5,066 - $6,736
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager) Bilingual Spanish REQUIRED
Job Description:
Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Required – English & Spanish
This position does require bilingual language skills in English & Spanish to assist with a need in the communities that we serve. Family Coaches are tested for their speaking and writing bilingual language skills in English and Spanish. There is a 5% Bilingual Language differential.
Please note: All required languages must have an available test.
Opportunity awaits! Ready to make a positive impact on the lives of those in need? Join our Family Engagement team and help create a culture of support and empowerment for Oregon's families.
Summary of Duties
This position is responsible for providing person-centered, strength-based practice to assist families transitioning into a state of independence through collaboration and partnership within the agency and the community.
Family Coaches may engage families in many different ways these include but are not limited to: individual and family assessment; identification of goals that are attainable and provide a glide path off state assistance; identification of individual and family strengths; collaboration with other state agencies, and collaboration with community organizations and resources.
This position may also determine eligibility for programs as necessary.
This position negotiates coaching plans with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs.
It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services and motivate the adult towards employment.
Family Coaches must develop and maintain a base knowledge of employment services; contractors; and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc.
An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with supporting resources and services within the community.
Minimum Qualifications
To qualify for this position, you must be bilingual in Spanish and English.
A valid driver’s license and acceptable driving record are required for this position.
A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
Essential Attributes
We are looking for candidates with:
Experience with motivational interviewing and strength-based case management, including assessing customers’ strengths & service needs.
Demonstrated ability to be a self-starter, self-motivated and continuous learner.
Experience successfully organizing work efficiently and managing multiple tasks with interruptions, as well as managing workloads with competing deadlines.
Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.
Knowledge of ODHS programs and community resources and the ability to coordinate multiple parties & integrate multiple services.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work. If applicable, please clearly and education history
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. If applicable, please clearly indicate if a degree has been completed when providing education history. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Working Conditions
Position is fast paced.
High volume of individual and family contact.
You will have contact with a diverse range of people including some who may be experiencing emotional and financial stress and will need to respond with compassion and professionalism through a trauma informed lens.
You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
Employee's work is conducted in offices, participant's homes, and other community sites.
You will drive state vehicles for work done in the community.
Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
Veterans’ preference information.
How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number:
Email: [email protected]
Customer Experience & Support (2)