Commercial Counsel

What's the opportunity? 

We are looking for an experienced and dynamic Legal Counsel who excels in a fast-paced environment, can provide practical and solution-based guidance to help drive outcomes and enjoys taking on a diverse range of responsibilities. The successful candidate must have advanced drafting and negotiation skills, be comfortable working with business partners worldwide and across time zones and have well-rounded experience counseling on a variety of legal and business issues.

This position will report to the Principal Legal Counsel, EMEA and will be a key member of the Legal department at Intercom.

What will I be doing? 

• Draft, review and negotiate various technology transactions and commercial agreements, primarily SaaS agreements (both based on Intercom’s terms of service and customer paper).
• Lead the legal aspects of Sales negotiations and provide clear, practical legal advice to the Sales team in order to close deals. 
• Drive internal stakeholder collaboration across various teams (Sales, Finance, Product) to address points of negotiation with customers.
• Act as a key point of contact to the Sales team for issues arising during RFP, contract negotiation and renewals, customer onboarding or other changes in the product releases and GTM function that may have implications for the way we interact with our customers.
• Educate and advise internal business partners and other cross-functional stakeholders on contractual obligations, company policies and legal and regulatory requirements.
• Stay up-to-date on relevant EU, UK and international laws and regulations, as well as industry trends that may impact the business, or have implications for our customer facing terms, and coordinate with Legal colleagues to help analyze and advise on meeting any changing obligations.
• Help build scalable and effective legal processes and resources, including delivering training, developing guides/playbooks and creating new contract templates.

What skills do I need? 

• At least 3-5 years of relevant in-house commercial legal experience, ideally at an emerging growth and/or SaaS platform company focusing on technology transactions and supporting sales teams coupled with relevant training at a reputable law firm.
• A strong background in commercial negotiations, demonstrated through experience drafting agreements, negotiating a range of agreement types and appropriately calibrating and mitigating risks in a business-minded manner.
• A deep understanding of relevant legal issues related to a SaaS-based business, including a working understanding of data protection requirements and applicable security principles.
• Some experience handling (or a willingness and ability to learn about) other substantive areas that may require EMEA legal support, including employment; real estate matters; regulatory/compliance issues.
• Ability to effectively prioritise and manage numerous projects and deals simultaneously under competing deadlines, having regard to Intercom’s principles of ‘incredibly high standards’ and ‘impatience’.
• Exceptional communication skills (both written and oral) and the ability to explain complex ideas in a succinct and digestible manner. 
• Ability to build relationships throughout all levels of the company and comfort working remotely with Legal colleagues and other key stakeholders based in the U.S. and other global offices.
• Currently admitted to practice in Ireland or the UK.

Bonus skills & attributes 

• Strong work ethic and team-player mindset (does the job that needs to be done at any given time).  
• Willingness to adapt and re-think ways of doing things as business priorities change and new challenges emerge
• Enjoys the challenge of working in a fast-paced environment while delivering sound, tactical legal advice. 

Benefits 

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
• MacBooks are our standard, but we also offer Windows for certain roles when needed.