Account Manager
Big Cpg
Updated on 12/1/2023

501-1,000 employees

Provides retail consumer insights and analytics for the natural products
Company Overview
SPINS stands out as a leader in the Natural, Organic and Specialty Products Industry, providing valuable retail consumer insights, analytics, and consulting services that transform raw data into actionable business solutions. The company's culture is centered around maximizing the value of information to drive growth in the natural products industry, offering a unique common language to understand and analyze consumer, retail, and marketplace dynamics. Furthermore, SPINS' mid-year trend series demonstrates their commitment to staying ahead of market disruptors, such as the growth of the value-driven consumer segment and the impact of inflation, thereby ensuring their clients are well-equipped to navigate the evolving retail sector.
Consumer Goods

Company Stage

Series A

Total Funding





Chicago, Illinois

Growth & Insights

6 month growth


1 year growth


2 year growth

Chicago, IL, USA
Experience Level
Desired Skills
Sales & Account Management
  • BA/BS degree in Business Administration or related quantitative field of study
  • 5+ years of experience in customer-facing success, account management, or strategic consulting role; experience in enterprise account management or a related role, preferably in the B2B sector
  • Excellent ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Strong oral and written communication skills including delivering of presentations and proposals
  • Ability to engage with clients at all levels - from Analyst to C-Suite
  • Ability to listen hard, discover client goals, and identify relevant solutions
  • Ability to understand the client mindset and offer solutions
  • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint
  • Ability to prioritize and multitask while maintaining diplomacy, tact, and poise under pressure when working through client issues
  • Strong communication skills and experience building working relationships both internally and externally to facilitate a flawless client experience
  • Experience in owning and proving renewal excellence of subscription-based services is a requirement including working on complex RFPs
  • Demonstrated understanding of the industry, market trends, and competitive landscape.
  • CPG, Retail, or natural/specialty industry is a requirement
  • Be an advisor to clients and gain a deep understanding of their business, challenges, needs, and goals
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Host and curate content for delivery at quarterly business reviews and account top to tops with key executives
  • Act as a SPINS product expert and deliver the value of data, tools, and solutions to clients
  • Form a strong business alliance with clients to understand client goals and objectives and deliver solutions
  • Demonstrate best practices across client base and deliver insights and advice based on those practices
  • Manage proactive communication and client touch points including change management
  • Champion the customer journey and negotiate complex contract renewals
  • Develop strategies to expand engagement, enable adoption, and mitigate churn
  • Anticipate client needs and manage client escalations
  • Capture and communicate client needs and feedback to Product and Data teams
  • Develop strategic account plans to achieve revenue targets and business objectives
  • Cultivate strong client champions and advocates
  • Identify new opportunities for expansion within the current client set
  • Prepare proposals, negotiate contracts, and manage contract renewals
Desired Qualifications
  • Familiarity of contract management systems including DocuSign, Salesforce, and/or other CPQ management tooling
  • Experience working with syndicated data (preferred SPINS, The Nielsen Co., IRI and/or data in a Consumer-Packaged Goods manufacturing setting)