Head Learning

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The Head US Learning oversees the US Learning strategy and objectives. This role is accountable for developing and defining Learning Solutions, ensuring a consistent and high-quality learning experience for colleagues across the US. This role is responsible for ensuring end to end learning is delivered through the global function.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Develops AMCB learning plan and provides input to evolving enterprise learning strategies and priorities, consistent with business objectives, and Human Resources strategic imperatives, and recognizing emerging trends in the workforce and workplace
• Implements learning solutions in response to the business need, leveraging existing Enterprise L&D design and delivery services
• Drives the blended learning approach via of a wide variety of learning and development solutions, programs and tools aligned to business/HR objectives and talent management strategy
• Provides expertise to partners on emerging learning initiatives, best practices and/or available industry options (e.g. formal and informal training, a variety of delivery models, use of on the job experiences etc.) that support AMCB business needs and align to enterprise L&D strategies
• Ensures learning programs that involve the U.S. are well managed and administered, locally; coordinates and ensures the prompt and thorough resolution of broad and complex issues; strategic initiatives and directives are carried out effectively while ensuring compliance with all relevant regulatory standards and principles
• Provides change management leadership for implementation of enterprise and/or local learning initiatives in the U.S.  
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts to the bank
• Benchmark and analysis of emerging trends and market intelligence of best in class practices against both competitors and non-competitors
• Develops and maintains key industry associations, internal and external relationships, ensuring we continue to leverage best practices

Education & Experience:

• 4-year degree required
• 10+ years direct experience in the field required with in depth knowledge in the area of Learning, Design & Delivery
• Relevant HR certification would be an asset
• Professional experience in HR, communications, marketing or change management would also be an asset
• Experience leading a function in a matrixed organization with multiple lines of business
• Experience advancing the long-term agenda, while executing on short-term plans and initiatives
• Experience in the effective execution of change management strategies and processes in a complex, multi-faceted business
• Consulting skills to assess, diagnose and recommend learning solutions that are effective and relevant to the business
• Able to build relationships and interact effectively with all levels of management. Strong collaboration skills and partnering with business units and throughout the HR community 
• Able to translate strategy and business requirements into clear, actionable goals, motivate team performance and achieve results. Proven track record of delivering results and committed to operational and service excellence
• Strong program management and process management expertise
• Sound judgment, discretion, and unwavering integrity in relation to employee information and talent processes
• Excellent and influential communication, facilitation and presentation skills
• Proven experience in leading and developing a team of professionals. Strong ability to attract, inspire and bring out the best in team members through a demonstrated passion for the business and willingness to recognize and reward the contributions of others

Customer Accountabilities:

• Drives value through aligning talent capabilities with business goals
• Delivers consistent training on regulatory requirements. Drives improved employee experience and engagement

Shareholder Accountabilities:

• Works closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Processes, and complies with all audit and other business requirements as applicable
• Executes on the annual business plan to deliver results aligned with business strategies
• Manages design budget and meet business objectives while increasing efficiency and effectiveness
• Provides deep subject matter expertise in learning consulting and program evaluation & measurement, including knowledge of external best practices, emerging trends, and vendors; maintain best practices in areas of design and learning consulting; stays current in program evaluation and measurement
• Monitors and communicates the effectiveness of strategies, programs, and practices related to own area of expertise
• Coordinates activities with partners across the organization, may include HR, Technology, Finance, Risk Management, etc.
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Anticipates emerging business trends and regulatory/risk issues as a basis for recommending large-scale product, technical, functional or operations improvements

Employee/Team Accountabilities:

• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
• Responsible for management of the overall team providing both leadership and guidance
• Develops annual and/or long term plans for own area and influences plans well beyond area managed
• Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establishes and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.