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Security Advisor, Falcon Complete
Posted on 4/12/2022
United States
Experience Level
Desired Skills
Operating Systems
  • 3+ years in Cybersecurity focused role
  • Customer empathy and ability to guide customers towards desired outcome
  • Excellent customer-facing communication skills including verbal and written
  • Partner with CrowdStrike teams to troubleshoot and resolve customer issues
  • Adept in Windows, Linux, and MAC operating systems
  • Experience or demonstrated knowledge of threat detection and incident response
  • Bachelor's degree in Technology and/or Cybersecurity or relevant experience
  • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent
  • Incident Management and CSIRT operation
  • Change Management
  • Malicious Code: Detection and Response
  • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR)
  • Intrusion Detection and Response
  • Experience working with complex, sophisticated clients
  • Strong analytical capabilities and a desire to learn new things
  • Able to work across multiple teams to resolve customer issues and requests
  • Demonstrated experience as a security advisor or consultant
  • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus
  • Assess customer's Falcon environment and ensure alignment with Falcon Complete standards
  • Provide Falcon Complete customers with recommendations that align to improved security
  • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
  • Contact customers directly upon identification of misalignment with Falcon Complete standards
  • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
  • Develop and provide customers with service reports and stats as requested
  • Partner with internal teams to ensure customer satisfaction
  • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues

1,001-5,000 employees

Enterprise Security Platform
Company Overview
CrowdStrike's mission is to stop breaches and to provide safety and security to some of the world’s largest, most influential companies and, by extension, the billions of people around the world who use their services. CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise.
  • Competitive Employee Stock Purchase Plan
  • Remote-friendly culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive health benefits + 401k plan
  • Paid Parental Leave, including adoption
  • Wellness programs
  • Professional development and mentorship opportunities
  • Open offices have stocked kitchens, coffee, soda and treats
Company Core Values
  • Autonomy
  • Flexibility
  • Trust
  • Fostering a diverse, inclusive and supportive work environment