Technical Account Manager

About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.

About the Role
We are seeking a Technical Account Manager to drive onboarding, adoption, and retention for Sully.ai’s healthcare customers. You will manage post-sale relationships with health systems and payers—ensuring successful deployments, resolving technical challenges, and surfacing opportunities for growth. This role combines technical problem-solving with customer success, requiring someone who thrives at the intersection of product, engineering, and client engagement.

Key Responsibilities

• Lead onboarding for new accounts, ensuring fast, compliant, and high-quality go-lives.

• Translate customer workflows into clear technical implementation plans.

• Monitor customer adoption and proactively address risks to retention.

• Resolve technical blockers in partnership with engineering and product teams.

• Represent the customer voice in roadmap conversations and escalate feedback effectively.

Hard Requirements

• 3+ years in customer-facing technical roles (e.g., Technical Account Manager, Solutions Engineer, Implementation Specialist).

• Experience driving post-sale outcomes: onboarding, adoption, renewals.

• Strong technical aptitude with APIs, integrations, compliance workflows, or data security.

• Demonstrated ability to work cross-functionally with product and engineering teams.

• Excellent communication skills with both technical and non-technical stakeholders.

Nice-to-Have

• Healthcare or health tech experience (EHRs, compliance, buyer cycles).

• Exposure to AI/LLMs, workflow automation, or regulated deployments.

• Proficiency with analytics and customer health monitoring tools.

First-Month Focus

• Shadow onboarding processes for existing health system and payer accounts.

• Deliver successful onboarding for at least one new customer account.

• Develop an initial account health dashboard with key adoption metrics.

Success OKRs (90 Days)

• Increase adoption velocity across managed accounts by 20–30%.

• Deliver expansion or renewal wins totaling $50K–$100K ARR.

• Establish repeatable playbook for onboarding and account health monitoring.

Culture Fit

• Persistent, driven problem solver

• Willing to push back on leadership to defend quality/timelines

• Thrives in high-ambiguity, fast-paced startup environments

Why Join Sully.ai?
🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.