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Client Success Manager
Retention
Posted on 11/28/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Marketing
Communications
Requirements
  • Quickly building rapport and trust, raising objections, and finding solutions
  • Dealing with a diverse set of people, hailing from all over the world, from corporate marketers to sole-proprietors, you love people, you understand them, and they can tell
  • Managing multiple projects and challenges on different timelines by being highly organized through detailed notes, adept software skills, metrics and reporting
  • Assessing situations, gathering all relevant information, and swiftly finding solutions
  • Proactive outreach through high-level verbal and written communication
  • Developing long-term strategies that drive your retention and expansion work, saving your decision making energy because you've planned for as many scenarios as possible
  • 2-3 years in a client retention role, preferably at a SaaS company
  • Experience driving towards KPIs around retaining and growing client accounts
  • A consistent track-record of winning, you've saved clients, and you take great satisfaction in your wins
  • 1+ years working with software, ideally web-design or development, or marketing
  • Calm energy in stressful situations, you realize people can be emotional and you don't take it personal because at the end of the day, you care about finding a solution
  • Closing out unfinished business, you can recognize when the best solution is the quickest solution, saving you, your client, and your team valuable time
  • Start-up hustle & teamwork
  • Mondays
Desired Qualifications
  • Familiarity with the residential real estate industry, hands-on experience working with real estate agents and/or real estate technology is a plus
Luxury Presence

201-500 employees

Real estate website design & marketing platform
Company Overview
Luxury Presence's mission is to empower agents and give them the same level of excellence they’ve come to count on with an enhanced vision for what their businesses could become. Luxury Presence is an all-in-one platform, built to empower real estate agents to grow their brand online.
Benefits
  • Remote-first company
  • Comprehensive health insurance plans
  • Generous parental and family leave
  • Collaborative retreats and offsite events
  • Employee resource groups
Company Core Values
  • Think Like an Owner
  • Create with Passion
  • Elevate the Team
  • Challenge Without Ego
  • Communicate with Candor