Operations Director

Job Description

We are seeking an experienced Operations Director to oversee our production-heavy environment, with a strong focus on translation and transcreation and production. The ideal candidate will have a proven track record in managing workflows and ensuring quality deliverables while maintaining excellent client relationships.

Key Responsibilities:

• Leadership and Strategy:
  • Develop and implement operational strategies to enhance efficiency and productivity in production processes.
  • Lead and mentor a diverse team, fostering a culture of collaboration and high performance.
• Workflow Management:
  • Oversee the workflow for translation and transcreation projects, ensuring timely delivery and adherence to quality standards.
  • Analyse and optimize existing processes to improve turnaround times and resource allocation.
• Client Engagement:
  • Act as the primary point of contact for key clients, building strong relationships and ensuring their needs are met.
  • Conduct regular check-ins with clients to gather feedback and make necessary adjustments to services.
• Quality Assurance:
  • Establish and maintain quality control measures for all translation and transcreation work.
  • Collaborate with the quality assurance team to address any issues or concerns promptly.
• Reporting and Analytics:
  • Monitor operational performance metrics and prepare regular reports for senior management.
  • Utilize data to make informed decisions and drive continuous improvement initiatives.

Qualifications

• Experience working on Pharma/Life science clients is a strong plus

• Bachelor’s degree in a relevant field; advanced degree preferred.

• Minimum of 7 years of experience in operations management, specifically within translation and transcreation environments.
• Proven experience in overseeing workflow processes and managing client relationships.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a team.
• Excellent organizational and problem-solving abilities.
• Proficient in project management software and translation tools