Technician/Sales Associate

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Sales Associate/STIHL Technician will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

This position is responsible for maintaining focus on quality customer service, increasing sales, and STIHL equipment maintenance and repair. The successful employee will consistently provide quality customer service, actively seek projects to complete, order STIHL parts as needed, fill out warranty paperwork and process repairs in a quick and efficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Customer Service

Ensures customers are provided with the highest levels of customer service
Demonstrates proper sales and service techniques as dictated by company leadership
Consistently provides customers with accurate information equipment availability and use
Listens to customers and provides courteous and knowledgeable assistance to each and every customer
Effectively trains customers how to use complex equipment in a safe and effective way
Coach customers to utilize the correct equipment for the right job

Sales

Accountable for increasing sales in their department
Provides information to other associates to improve sales and increase product knowledge across the store
Knowledgeable of equipment on the sales floor, back stock levels, and locations of products
Provide a pleasant and safe shopping experience
Ensure cleanliness and departmental organization standards are met

Equipment Repair

Ensures equipment is repaired, safe, and ready to process.
Orders repair parts as needed for equipment repair
Ensures proper check in and check out of equipment
Maintains repair schedule and regular maintenance schedules for all STIHL equipment
Identifies and notifies management of any pricing irregularities in the system
Performs other duties as assigned.
Education and Experience

Essential Duties & Responsibilities

Customer Service:

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.

• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.

• LOVE – Love the people, love the work and love the results.

• INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.

• GRATITUDE – We recognize that we are blessed to be in the business of serving others.

• HUMILITY – We strive for greatness with a humble, modest and respectful attitude.

• TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School degree or G.E.D. equivalent, plus two (2) years’ experience in an equipment repair preferred.
  Experience in retail/equipment repair experience and/or educational equivalent preferred.
  Must be able to effectively navigate basic computer programs and be proficient with the use of Microsoft Office Products such as Word, Excel, etc.
  Strong math proficiency preferred
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$15.00 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External

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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.