Full-Time

Intake Specialist

Remote, IN

Posted on 6/18/2024

FreedomCare

FreedomCare

501-1,000 employees

Medicaid-funded in-home care program

Social Impact

Compensation Overview

$$16 - $$20Hourly

Entry

Indianapolis, IN, USA

Required Skills
Communications
Customer Service
Requirements
  • Experience in high-volume inbound and outbound call environment
  • Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
  • Must have poise and patience when dealing with clients
  • Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
  • Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
  • Keen attention detail, metrics driven, excellent time management skills
  • High empathy and collaborative team player
  • Flexibility and openness as the role and responsibilities may change and/or evolve as we grow!
Responsibilities
  • Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
  • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
  • Manage a high open caseload until the enrollment process is complete
  • Consistently meet monthly completed Start of Care (SOC)
  • Provide exceptional customer service and positive experience for potential patients/caregiver
  • Regular communication with a variety of Case Management agencies regarding patient authorizations
  • Navigate multiple systems and portals to determine eligibility and obtain authorization
  • Regularly achieve monthly new enrollee goals
  • Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

At FreedomCare, we excel in providing a Medicaid-funded in-home care program that focuses on patient empowerment through choosing their caregivers. This not only improves care quality by reducing hospitalizations but also minimizes caregiver turnover by offering instant pay—a unique financial advantage. The workplace fosters a supportive culture, rooted in innovation and dedicated to making meaningful differences in both caregiver and patient lives, making it an ideal environment for those passionate about redefining health care through compassionate, tailored services.

Company Stage

N/A

Total Funding

$75K

Headquarters

North New Hyde Park, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%