Simplify Logo

Full-Time

Consumer Services Representative

Confirmed live in the last 24 hours

KAYAK

KAYAK

1,001-5,000 employees

Travel search engine for deals

Consulting
AI & Machine Learning

Junior, Mid

Cambridge, MA, USA

Category
Customer Support
Customer Success & Support
Requirements
  • 2+ years direct consumer services experience.
  • Strong verbal, written and interpersonal skills (English).
  • Demonstrated self-motivator and self-learner driven to expand knowledge and improve processes.
  • Proven ability to multitask and be detail oriented.
  • Experience handling cases requiring investigation and implement solutions.
  • Great teammate, collaborative and an advocate for our customers.
  • Leadership skills desirable.
  • Travel industry experience is a plus.
Responsibilities
  • Respond and route consumer inquiries submitted via online support tools including feedback system, livechat and chatbot; apply team standards and best practices to formulate appropriate responses.
  • Identify user experiences which require internal review; collaborate with cross-functional team members for potential product issues and usability improvements.
  • Submit service issues involving third party bookings via partner operation process flow; monitor and track resolution.
  • Remain informed of product offerings and evolution.
  • Collaborate with internal team members to implement new or improved strategies and approaches.

KAYAK is a travel search engine that assists users in planning and managing their travel experiences. It provides a platform for searching flights, hotels, rental cars, and vacation packages, catering to individual travelers, families, and business professionals. KAYAK aggregates information from numerous travel sites, allowing users to compare prices and options in one place, making it easier to find the best deals. The company earns revenue through advertising and referral fees when users book services through its platform. KAYAK also offers premium features like fare alerts and price forecasts to enhance user experience. With a user-friendly design and flexible travel options, KAYAK aims to simplify the travel planning process for a global audience.

Company Stage

M&A

Total Funding

$2.2B

Headquarters

Stamford, Connecticut

Founded

2004

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • KAYAK's continuous innovation, including AI-driven features and blockchain technology, positions it as a leader in the evolving travel tech landscape.
  • The company's global reach and diverse clientele provide ample opportunities for growth and market expansion.
  • KAYAK's user-friendly platform and flexible travel options enhance customer satisfaction and loyalty, potentially leading to increased revenue.

What critics are saying

  • The highly competitive online travel market requires KAYAK to constantly innovate to maintain its market position.
  • Dependence on advertising and referral fees makes KAYAK vulnerable to fluctuations in the travel industry and economic downturns.

What makes KAYAK unique

  • KAYAK's comprehensive aggregation of travel services from multiple sources offers a one-stop-shop experience, unlike competitors who may focus on specific travel segments.
  • The integration of AI-powered tools like chatbots and PriceCheck enhances user experience by simplifying the search for travel deals, setting KAYAK apart from traditional travel search engines.
  • KAYAK for Business's unique features, such as airline API integration and blockchain-based payment systems, cater specifically to enterprise clients, differentiating it from other travel platforms.

Benefits

Wellness

Social Life

Education

Flexible Hours and Happier Days