Full-Time

Consumer Services Representative

Posted on 8/30/2024

KAYAK

KAYAK

1,001-5,000 employees

Travel search engine for flights and hotels

Consumer Software
Consumer Goods

Junior

Cambridge, MA, USA

Requires onsite presence in Cambridge, MA for at least three days per week.

Category
Customer Support
Customer Success & Support
Requirements
  • 2+ years direct consumer services experience.
  • Strong verbal, written and interpersonal skills (English).
  • Demonstrated self-motivator and self-learner driven to expand knowledge and improve processes.
  • Proven ability to multitask and be detail oriented.
  • Experience handling cases requiring investigation and implement solutions.
  • Great teammate, collaborative and an advocate for our customers.
  • Leadership skills desirable.
  • Travel industry experience is a plus.
Responsibilities
  • Respond and route consumer inquiries submitted via online support tools including feedback system, livechat and chatbot; apply team standards and best practices to formulate appropriate responses.
  • Identify user experiences which require internal review; collaborate with cross-functional team members for potential product issues and usability improvements.
  • Submit service issues involving third party bookings via partner operation process flow; monitor and track resolution.
  • Remain informed of product offerings and evolution.
  • Collaborate with internal team members to implement new or improved strategies and approaches.

KAYAK is a travel search engine that assists users in planning and managing their travel experiences. It provides a platform for searching flights, hotels, rental cars, and vacation packages, catering to individual travelers, families, and business professionals. KAYAK aggregates information from numerous travel sites, allowing users to compare prices and options in one place, making it easier to find the best deals. The company earns revenue through advertising and referral fees when users book services through its platform. KAYAK also offers premium features like fare alerts and price forecasts to enhance user experience. With a user-friendly design and flexible travel options, KAYAK aims to simplify the travel planning process for a global audience.

Company Stage

Acquired

Total Funding

$237.3M

Headquarters

Stamford, Connecticut

Founded

2004

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • KAYAK's integration with Blockskye enhances secure payment processing for business clients.
  • Growing solo travel trends offer KAYAK opportunities to tailor specific travel packages.
  • KAYAK's data shows increased demand for long-haul trips, especially to Asia.

What critics are saying

  • Competitors like Expedia are advancing AI features, potentially outpacing KAYAK's technology.
  • KAYAK missed acquiring ITA Software, now a key asset for Google Flights.
  • Booking Holdings' loyalty program expansion could threaten KAYAK's customer retention.

What makes KAYAK unique

  • KAYAK aggregates data from multiple travel sites for comprehensive price comparisons.
  • KAYAK offers unique tools like price forecasts and flexible travel options.
  • KAYAK manages a diverse portfolio of metasearch brands globally.

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Benefits

Wellness

Social Life

Education

Flexible Hours and Happier Days

INACTIVE