Who We Are

Founded in 2007, Geoforce is a rapidly growing technology firm (#43 on the 2020 Dallas 100 list for fastest growing DFW private companies) that provides GPS-based tracking and monitoring of field equipment, vehicles, and other assets to over 1,300 companies in 90 countries. Our turnkey solution is delivered via a combination of our award-winning web-based software platform, rugged GPS tracking devices and a global satellite and cellular network. Prominent customers include American Airlines, DHL, and Schlumberger. For more information, please see www.geoforce.com.

As a rapidly growing company committed to technology innovation and delivering high value services to its clients, Geoforce is constantly looking for high integrity, well-rounded professionals who thrive on challenges, are fascinated by technology, exhibit passion and pride, and don’t mind rolling up their sleeves to get a job done.

What We Need

We are seeking a Calgary-based, customer service oriented professional to manage customer functional and technical questions/issues and support our customers globally. This position is a critical customer facing function, so it requires someone who absolutely loves proactively interacting with numerous people every day and brings passion and energy to everything they do.

Job Duties

• Act as the primary contact person for customers - receive, troubleshoot, and resolve all hardware/software support requests for assigned accounts.

• Become a trusted advisor for all assigned customers to ensure their satisfaction with the Geoforce products.

• Act as the Geoforce subject-matter-expert to help customers realize value throughout the customer lifecycle Work with the Geoforce Helpdesk Technicians to get support tickets resolved.

• Report to Geoforce management and customers on account health and outstanding issues.

• Support Geoforce’s services to ensure superior quality, good customer references and overall satisfaction with Company’s support services by escalating unresolved issues as required and maintaining ownership of issue through resolution.

• Communicate with software development and product management on software issues requiring resolution.

• Prepare written agendas, cause minutes to be recorded, prepare written summaries of issues and action plans for review by the VP of Customer Operations and other team members.

Knowledge and Skills

• Take initiative, and a proactive approach to day-to-day responsibilities, customers, and colleagues.

• Demonstrate the ability to solve problems and anticipate customer needs.

• Strong oral and written communication skills.

• Good time management skills.

• A high degree of attention to detail and accuracy.

• Reliable, determined, and good presentation skills.

• Demonstrable proficiency with the Web, Word, Excel and PowerPoint Experience using CRM databases.

Education and Work Experience

• Bachelor’s degree is preferred.

• Prior experience in a customer service or support role is preferred.

• Current or prior experience within any of the following industries: oil & gas, construction, transportation & trucking, or equipment rental is preferred but not required.