Customer Support Specialist
Posted on 2/7/2024
Geoforce

51-200 employees

Rugged industry GPS asset tracking platform
Company Overview
Geoforce stands out in the asset tracking industry by providing robust solutions tailored for challenging environments, evidenced by their deployment of durable GPS devices and a comprehensive cloud-based platform that streamlines operations like rental auditing and maintenance alerts. Their integration with global satellite and cellular networks ensures reliable service delivery verification, even in remote areas, enhancing operational efficiency for field-based companies. A testament to their impact is Ponder Environmental's remarkable reduction in invoice processing time by 99 percent, demonstrating Geoforce's capacity to significantly improve responsiveness, safety, and connectivity for its clients.
Industrial & Manufacturing
Hardware
Real Estate
Food & Agriculture
Energy
Data & Analytics

Company Stage

Series D

Total Funding

$24.2M

Founded

2007

Headquarters

Plano, Texas

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

0%
Locations
Calgary, AB, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
PowerPoint/Keynote/Slides
CategoriesNew
Product
Customer Success & Support
Requirements
  • Strong oral and written communication skills
  • Demonstrable proficiency with the Web, Word, Excel and PowerPoint
  • Experience using CRM databases
  • Bachelor’s degree is preferred
  • Prior experience in a customer service or support role is preferred
Responsibilities
  • Act as the primary contact person for customers - receive, troubleshoot, and resolve all hardware/software support requests for assigned accounts
  • Become a trusted advisor for all assigned customers to ensure their satisfaction with the Geoforce products
  • Act as the Geoforce subject-matter-expert to help customers realize value throughout the customer lifecycle
  • Work with the Geoforce Helpdesk Technicians to get support tickets resolved
  • Report to Geoforce management and customers on account health and outstanding issues
  • Support Geoforce’s services to ensure superior quality, good customer references and overall satisfaction with Company's support services by escalating unresolved issues as required and maintaining ownership of issue through resolution
  • Communicate with software development and product management on software issues requiring resolution
  • Prepare written agendas, cause minutes to be recorded, prepare written summaries of issues and action plans for review by the VP of Customer Operations and other team members
Desired Qualifications
  • Current or prior experience within any of the following industries: oil & gas, construction, transportation & trucking, or equipment rental