IT Support Specialist II-III

Salary Range: 40000 to 74000 (Currency: CAD) (Pay period: per-year-salary)

What you will do:

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IT Support and Customer Service
• Provide excellent and responsive end-user IT support, both locally and remotely, with a strong focus on customer service and satisfaction (white-glove service).
• Cooperate closely with other subject matter experts (SMEs) on the team, including networking, security, and system administrators.
Hands-On Technical Support
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications (Professional LINUX, Windows and MAC experience required).
• Troubleshoot and maintain networked devices such as printers and other IT equipment.
• Configure, troubleshoot, and maintain telephone and conference systems.
Employee Onboarding and Training
• Conduct IT orientation for new employees, including system provisioning and technology training (both in-person and via video conference).
System Management and Maintenance
• Maintain and track desktop, laptop, and cell phone system configurations, and coordinate with vendors for synchronization and contact.
Automation and Deployment
• Work on the development and implementation of automated system installation and deployment solutions (e.g., PXE, Windows Deployment, scripting, Intune) for all operating system versions.

About You:

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Education and Technical Expertise
• A relevant technical diploma or degree in information technology or computing systems.
• Competence with Windows, MacOS, and Linux (a high degree of command line proficiency in Linux OS) is REQUIRED.
• Good foundation in networking and network services, including DNS, NTP, DHCP, etc.
• Exposure to MS Active Directory, Office365, and virtualization technologies is an asset.
Skills and Abilities
• Strong troubleshooting skills, with the ability to resolve issues involving unfamiliar technology.
• An organized approach to asset management.
• Ability to maintain a fleet of iOS/iPadOS devices securely and efficiently.
• Proven documentation and ticket management skills from previous roles.
• Strong focus on service and excellent english communication skills (both verbal and written).
Learning and Adaptability
• An eagerness to learn, with the ability to independently seek out answers and escalate when necessary.
• Flexibility to work evening and weekend hours when required.
• Willingness and ability to travel to remote sites to resolve issues as needed.

A D-Waver’s DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals. 
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other. 
• We hold ourselves accountable for delivering results.  
• We make decisions & take responsibility so that we can act & support each other. 
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.