New Student Liaison

Job Description

The New Student Liason plays a pivotal role in welcoming new students to Adtalem Medical institutions. You'll collaborate closely with the Graduate Admissions team to ensure a seamless experience for admitted students, from the moment they accept their offer to their arrival on campus. In this fast-paced environment, you'll: Become a trusted advisor for new students: Build strong relationships with incoming students, addressing their questions and concerns. Be responsible and accountable to new students arriving to Island and starting their first semester. Champion exceptional customer service: Utilize excellent communication skills to provide informative and responsive support via phone calls, emails, SMS, and online portals. Drive new student success: Partner with colleagues across Admissions Operations and implement initiatives like student ambassador programs, welcome webinars, and orientation support to foster a positive onboarding experience. Embrace continuous learning: Actively participate in new student initiatives and contribute to ongoing process improvements.

Responsibilities

• Streamline admissions process for new students, ensuring efficiency and timely enrollment.

• Provide exceptional communication via calls, emails, and SMS, adhering to SLAs.

• Cultivate strong relationships with accepted students, fostering a positive transition to campus life.

• Manage student conversion processes, guaranteeing adherence to timelines and expectations.

• Author clear and informative responses to student inquiries, addressing questions comprehensively.

• Partner with admissions and support teams to ensure a smooth student onboarding experience.

• Maintain accurate student records and documentation, upholding data integrity.

• Utilize MS Office suite and other relevant software to facilitate daily tasks.

• Proactively identify and resolve student concerns, promoting a positive and supportive environment.

• Contribute to continuous improvement initiatives by offering suggestions for process optimization.

• This position is a designated Campus Security Authority.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree College degree in a relevant field Preferred.
• 2+ years Experience in student onboarding or success (e,g., higher education, healthcare) Required.
• Experience in the higher education industry Preferred.
• Experience with customers moving abroad Preferred.
• Excellent written and verbal communication skills, adept at tailoring messaging to diverse audiences.
• Strong relationship-building abilities, fostering trust and rapport with incoming students.
• Meticulous attention to detail, ensuring accuracy and completeness in all tasks.
• Proficient in organization and time management, handling multiple priorities effectively.
• Problem-solving skills to address student concerns and navigate challenges efficiently.
• Ability to work independently and collaboratively within a fast-paced team environment.
• Proficiency in MS Office suite and learning agility to adapt to new software.
• Customer-centric approach, prioritizing student satisfaction and a positive onboarding experience.
• Positive and enthusiastic attitude, fostering a welcoming and supportive environment.
• Commitment to continuous learning and improvement, seeking ways to optimize processes.