Inside Sales Executive

Job Title:

Inside Sales Executive – Oncology Nutrition Program (Telesales)

Location:

Gurgaon (Work From Office)

Department:

Inside Sales / Patient Engagement – Oncology Nutrition

Reports To:

Inside Sales Head

Role Summary

We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.

This is a consultative sales role, where trust, empathy, and correct information are key to conversion.

Key Responsibilities

Lead Handling & Conversion

• Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.
• Make outbound follow-up calls to pending and cold leads to re-engage interest.
• Understand patient details such as:
• Cancer type & stage
• Current treatment (chemo / radiation / surgery / immunotherapy)
• Nutrition-related issues (weight loss, appetite, weakness, side effects)
• Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes.
• Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual).

Patient Counselling & Education

• Counsel patients and caregivers on:
• Why nutrition is critical during cancer treatment
• How personalized nutrition helps manage side effects and improves recovery
• Position Everhope’s Oncology Nutrition Program as:
• Expert-led
• Evidence-based
• Personalized for each cancer journey
• Address patient concerns, hesitations, and objections with empathy and confidence.

CRM & Follow-ups

• Maintain accurate lead records in CRM.
• Update call notes, patient status, and follow-up timelines.
• Ensure zero lead leakage through disciplined follow-up.
• Track lead stages: New, Follow-up, Interested, Booked, Not Interested.

Internal Coordination

• Coordinate with:
• Nutrition team
• Front desk / OPD team
• Marketing team (feedback on lead quality)
• Ensure smooth appointment booking and patient handover.

Performance & Targets

• Achieve daily and monthly:
• Call targets
• OPD booking targets
• Conversion ratios
• Maintain high quality conversations with a patient-first approach.

Required Skills & Competencies

• Excellent communication skills in English & Hindi
• Strong tele-counselling and consultative sales skills
• High empathy and emotional intelligence
• Ability to explain medical/nutrition concepts in simple language
• Strong follow-up discipline and CRM usage
• Ability to handle sensitive cancer-related conversations professionally

Eligibility Criteria

• Education: Graduate in any discipline
  (Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
• Experience:
• 0–4 years in Inside Sales / Telesales / Patient Counselling
• Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred
• Location: Gurgaon (WFO)

What We Offer

• Fixed salary + attractive performance-based incentives
• Structured training in:
• Oncology basics
• Nutrition counselling
• Patient communication
• Opportunity to work with senior clinical experts like Dr. Manjari Chandra
• High-growth role in a fast-expanding oncology care ecosystem
• Meaningful work that directly impacts patient outcomes