About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what’s best for the team and for everyone FreshBooks builds for.

The Opportunity - Senior Human Resources Business Partner

You will be supporting Technical departments to develop and tailor HR strategies, programs, policies and guidelines to support the achievement of business objectives. You will also advise and coach leaders on developing and engaging their teams. Focus areas include performance management, employee relations, investigations, HR program deployment, workforce planning, organizational design, change management, succession and talent planning and employee rewards.

NOTE: This role can be worked remotely from Toronto Ontario. Might require Ad-hoc in person meetings in Toronto, Ontario.

What You’ll Do as a Senior Human Resources Business Partner

• Provide guidance and mentorship to business executives and leaders on tactics to enhance employee productivity, retention, and engagement, aligning with FreshBooks’ culture, values, and mission to achieve our OKRs.
• Be the main point of contact for all queries related to human resources for employees and business executives, interpreting HR processes, developing business objectives, discussing goals, challenges, and addressing concerns.
• Effectively manage employee relations by identifying and resolving issues, while proactively addressing the root causes for lasting resolutions.
• Drive organizational success by proactively using HR data to guide group leaders, solve complex challenges, identify trends, and recommend effective HR strategies.
• Leverage best practices and identify efficiency opportunities by driving key programs and processes, including Performance Management Cycles, Calibration Facilitation, Compensation Planning, People Leader Coaching, Employee Relations, and Conflict Resolution.
• Collaborate with Talent Operations, Talent Development, Talent Acquisition, Talent Experience, and Total Rewards to meet business needs.
• Contribute to critical projects that impact employee experience, growth, and retention.

What You’ll Bring to the Role

• Bachelor’s degree in Human Resources, Psychology, Business, or related field.
• 15+ years overall experience in HR experience supporting Platform & Software Development Departments
• 10+ years of experience in an HR Business Partner dealing directly with Senior Leadership.
• 10+ years of experience with US and Canadian and European employment law and regulations.
• Strong communication, leadership and interpersonal, and problem solving skills.
• Strong project & program management skills: Ability to effectively lead, plan, organize, and execute tasks and projects within designated timeframes.
• Demonstrated experience in change management. 

You’ll Stand Out If You Bring Experience In

• CHRP, CHRL, SHRP, PHR or other HR designation preferred.
• Previous experience with global employment law including: Canada, the US, Mexico, UK, Croatia, Germany, and the Netherlands 

Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you’re passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:

• 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
• 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
• 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.
• 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
• 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Closing

Even if your experience doesn’t meet every bullet on the above lists, we’d love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected].

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