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IT Support Coordinator – New Grad / Early-in-Career
Updated on 1/20/2023
Locations
Bellevue, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
JIRA
Communications
Requirements
  • This position is full time in our offices in Bellevue & Seattle and we currently require all employees onsite to be full vaccinated
  • A recent graduate from a U.S. college, university, or related program within 12 months from October 2022
  • Planning to graduate in Fall 2022 through Spring 2023 OR
  • Moving from primarily learning to primarily working within 12 months
  • Transitioning from one craft, function, or discipline to a new one within 12 months
  • Basic computer and operating system skills
  • Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
  • Excellent written and oral communication skills are required
  • Experience in a role involving direct customer contact (internal and external customers)
  • Ability to work in a team and communicate effectively
Responsibilities
  • Coordination with IT Support to balance workload
  • Monitor queues of OOO staff for issues needing responses
  • Monitor unassigned queue to ensure prompt responses within SLA
  • Communicate with customers as required: gathering additional information, informing them of changes
  • Improve customer service, perception, and satisfaction with fast turnaround of customer requests
  • Escalate service requests to appropriate teams as necessary
  • Assists in day-to-day IT queue support operations with some supervision
  • A point of contact to the customer for all types of service requests
  • Maintains documentation with updates and changes
  • Triage service requests to address urgency and scope of impact
  • Update KPI Dashboards weekly
Desired Qualifications
  • Experience with Jira Service Management or other IT Service Management (Ticketing) tools
  • CompTIA A+ Certification
  • Self-starter and ability to work with limited supervision
  • Degree in an IT associated field of study
Bungie

1,001-5,000 employees

Community gaming development studio