Full-Time

System Engineer

Updated on 3/7/2025

KDDI

KDDI

Compensation Overview

$29Hourly

Junior, Mid

San Francisco, CA, USA

This is a hybrid position, which implies that the candidate will need to work in the office some days.

Category
IT Support
Network Administration
IT & Security
Required Skills
TCP/IP
Microsoft Azure
Visio
Word/Pages/Docs
Requirements
  • 2+ years of TCP/IP network work experience or equivalent knowledge.
  • English (Required)
  • Japanese (Required)
  • Helpdesk support experience (Preferred)
  • Communication skills with customers, vendor/carrier and company staff.
  • Documentation skills.
  • Microsoft office products (Visio, Word, etc.) skills.
  • Own car for visiting customer offices
  • Know Azure (Desired)
  • MCSA/MCSE (Desired)
Responsibilities
  • PC, Server and Azure support for the customers
  • Assists & Support customers (internal & external) with installation, upgrading, configuration, troubleshooting and ongoing usability of workstations (desktops/laptops) printers, peripheral equipment, networking hardware, VPN, and software (on-site and remote)
  • Support in-person and remote employee support on hardware, software, questions, and network related problems (on-site and remote)
  • Manage related to servers & Network document
  • Creates, manages, documents and updates trouble tickets as necessary within the company ticketing system
  • Escalation of problems when unable to resolve
  • Other duties as assigned by Supervisor
  • Provides advanced level technical support with the Microsoft suite of products (Windows 10, Office 2016, etc.)
  • Ensures successful completion of all daily tasks (externally and self-assigned)
  • Know and experience for Azure service and VM
  • Create and update System Document, Operation Manual, Knowledge Base, Trouble History, etc.)
  • Report to supervisor
Desired Qualifications
  • Helpdesk support experience (Preferred)
  • Know Azure (Desired)
  • MCSA/MCSE (Desired)

Company Size

N/A

Company Stage

IPO

Headquarters

Tokyo, Japan

Founded

1984

Simplify Jobs

Simplify's Take

What believers are saying

  • KDDI's partnership with Secret Double Octopus could enhance enterprise security solutions.
  • Involvement in Pocket RD's alliance boosts KDDI's virtual and augmented reality services.
  • Investment in Chemix supports KDDI's innovation in sustainable energy solutions.

What critics are saying

  • Competition in AI chip development may impact KDDI's technological partnerships.
  • Pocket RD alliances could lead to resource allocation challenges for KDDI.
  • Pressure to accelerate sustainability initiatives may strain KDDI's resources.

What makes KDDI unique

  • KDDI's alliance with Pocket RD enhances its 3D avatar and XR technology offerings.
  • Investment in Chemix aligns KDDI with next-gen EV battery technology and sustainability goals.
  • KDDI's funding of Asuene highlights its commitment to environmental sustainability initiatives.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

Sick Time

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

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