Full-Time
Director Personal Lines Product
Product Management Team
Posted on 5/9/2026
Arbella
1,001-5,000 employees
Regional insurer with community foundation philanthropy
Compensation Overview
$175k - $210k/yr
Company Does Not Provide H1B Sponsorship
Quincy, MA, USA
In Person
 Product (1) |
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- Intimate working knowledge of the Personal Lines Property and Casualty insurance industry including pricing, product, underwriting practices and competitive analysis
- In depth experience developing, leading and managing a team of highly qualified analysts
- Experience working with technology teams to execute product, pricing and system changes
- Experience working in both MA and CT marketplaces a plus
- Independent Agency and Captive Agency experience a plus
- Bachelor's Degree plus 8 years experience with Personal Lines Product, Pricing and Underwriting Management. Master's Degree preferred.
- Excellent leadership, communication and relationship building skills
- Manages a team of highly analytic and experienced individual analysts.
- Manages complex, large-scale, and highly specialized projects that impact product development, pricing strategy, profitability and growth of the Personal Lines business.
- Provides strategic and tactical direction for products.
- Evaluates business processes, recommends efficiencies and improvements and implements changes.
- Manages complex data gathering, reporting and analysis.
- Oversee Product Management Team that provides competitor analysis, filings, testing and analytics.
- Expected to make meaningful contribution to the overall business results of the personal lines of business in given states
- Has primary product management responsibilities for Home, Dwelling Fire, Auto and Umbrella product lines in all geographies
- Rate setting, forms and competitive position – research, analyze and make recommendations for final rate picks and product coverage’s. Leads filings and negotiates with Department of Insurance to gain approvals.
- Works with I/T to execute the filings – creates requirements, collaborates on implementation and tests outcomes.
- Oversight of strategy and evolution of rating algorithms for all products
- Monitors competitor filings and prepares monthly reports summarizing rate and form activity in the marketplace.
- Monitors trends in PL business including new business, quote and close rates, growth, profit, retention and profile of customer to identify needed changes.
- Regularly works with Claims to identify trends that impact profitability
- Responds to regulator inquiry with needed analysis and fact finding. Acts as SME for the rest of the organization to finalize our response.
- Creates a competitive advantage for Arbella in ease of doing business by monitoring marketplace trends and works with I/T to implement improvements.
- Partners with PL Underwriting on appetite, guidelines, desired customer profile, profit improvement activities and general underwriting direction. Provides PL Underwriting with needed reports to effectively manage agents and books of business.
- Works with independent and captive agents, marketing and other internal teams to devise effective product and ease of doing business improvements.
- Manages a team conducting all levels of product analysis under varying levels of supervision and direction.
- Provides support on the development of state strategies and through focusing analyst resources on value-added analysis. Includes comparative rater data, competitive filings, etc. Directs Product Analysts on competitive research activities.
- Direct reports include Product Manager and business analysts.
- Develops the teams skills and competencies
- None
Arbella Insurance Group serves as a regional property and casualty insurer in New England, selling auto and homeowners insurance through a network of independent agents. Its products are standard P&C policies underwritten for individuals and communities in the region, funded by premiums and managed through a local, community-focused model. The company strengthens its market position by committing a portion of its success to philanthropic efforts via the Arbella Insurance Foundation, established in 2005, which has donated more than $45 million to hundreds of nonprofits in the same communities Arbella serves. This foundation-backed approach differentiates Arbella from larger national carriers by emphasizing steady, local stewardship and community reinvestment rather than rapid, nationwide expansion. Arbella’s overarching goal is to support non-profit organizations making a tangible impact in New England communities, sustaining a quiet, long-term commitment to the people it serves.
Company Size
1,001-5,000
Company Stage
Early VC
Total Funding
$80K
Headquarters
Quincy, Massachusetts
Founded
1988
Simplify's Take
What believers are saying
- Robin Jones appointed Foundation Executive Director March 1, 2026, with 18 years strategy experience.
- Foundation holds $22M assets, distributed $2.3M in 2024 for expanded community investments.
- Agent Matching Gift program boosts employee and agent engagement in local philanthropy.
What critics are saying
- Bob Bizak retires July 1, 2026; unproven Andrew O'Donoghue weakens agent partnerships immediately.
- John Donohue retires June 1, 2026; Paul Brady's CEO role erodes strategic continuity within 12 months.
- Independent agents defect to Mapfre or Plymouth Rock post-Bizak, slashing $1B revenue in 18 months.
What makes Arbella unique
- Arbella Insurance Group founded in 1988 serves only New England states via independent agents.
- A-rated by AM Best with over $1B revenue and $2B assets as regional P&C specialist.
- Arbella Insurance Foundation donates $45M+ since 2005 to local nonprofits in served communities.
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People at Arbella who can refer or advise you
Benefits
Health Insurance
Dental Insurance
Flexible Work Hours
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Gym Membership
Tuition Reimbursement
Company News
Arbella Insurance Group wins ICMI "Best Customer Service Innovation" Award for Contact Center excellence. Recognition reinforces Arbella's commitment to providing outstanding customer service to communities throughout New England. QUINCY, Mass., April 17, 2026 - Arbella Insurance Group (Arbella) has been recognized with the "Best Customer Service Innovation" award at the 2025 International Customer Management Institute (ICMI) Global Contact Center Awards. The honor recognizes the Arbella contact center's use of advanced technology, streamlined processes, and employee development initiatives to strengthen the customer experience. "I'm proud of our team's focus on improving the service we provide, and grateful to ICMI for recognizing our progress," said Karin Martin, Assistant Vice President, Operations at Arbella Insurance Group. "ICMI has empowered us to optimize operations and elevate the quality of service we deliver to our customers." As Arbella continues to grow across New England, the company has expanded its service capabilities to keep pace with customers' changing expectations. In partnership with ICMI, Arbella has strengthened its contact center platforms, programs, and training, further reinforcing its customer-first values and award-winning company culture. Michelle Dipietro, Director of Contact Center Operations at Arbella, added: "Our contact center team is central to the experience we deliver, so it's essential they have the tools and support to do their best work. The right technology, combined with leaders trained to guide and support the front line, has increased our operational efficiency and positioned us well for the future." In a news release announcing the winners, ICMI Portfolio Director Abbie Caracostas said, "Congratulations to this year's winners of the ICMI Global Contact Center Awards. The program recognizes and celebrates the exceptional leaders in the contact center community - individuals and teams who embody the very best of our industry. Through their dedication to innovation, new technologies and best practices, they are setting the standard for excellence across the industry." About the Arbella Insurance Group Established in 1988, the Arbella Insurance Group (www.arbella.com) has an AM Best Financial strength rating of A "excellent" and more than $1 billion in revenue and over $2 billion in assets. Headquartered in Quincy, Massachusetts, Arbella is a customer-focused, regional property and casualty insurance company, providing commercial insurance products in Massachusetts, Connecticut, Rhode Island and New Hampshire, and personal insurance products in Massachusetts and Connecticut. Recognized as one of the Boston Business Journal's "Best Places to Work" for 18 consecutive years, Arbella is deeply committed to maintaining high levels of employee satisfaction and supporting a positive and inclusive workplace culture. Arbella attributes its success to their dedicated employees, strong agent partnerships, and community focus. Insurance for new englanders. Arbella sells insurance through local independent agents and Arbella Insurance Group work with some of the best in the area. They live and work where you do, and their expert advice given with a personal touch can make all the difference in getting you the insurance you really need.
Arbella Insurance Group announced that CEO and Founder John Donohue will be retiring after 24 years as the company's CEO.
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