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Senior Analyst
Incidents & Returns Prevention Analytics
Updated on 3/27/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Data Analysis
  • Using data to learn about the products, processes, and locations associated with subpar customer experiences
  • Developing an expertise and opinion about this data, and communicating strategic suggestions in business facing white papers
  • Supporting our colleagues by rigorously measuring the results of various initiatives and suggesting tweaks to programs based on findings, to continually improve performance
  • Furthering the culture of evidence based decision making by investigating long standing questions about Wayfair's business, and using the resulting insights to help guide strategy
  • A Bachelor's Degree required, Master's degree a plus
  • 1-3 years of relevant, hands-on work experience in a technical work environment
  • An analytical mindset and fluency in drawing insights from large data sets; advanced SQL skills required; experience with Google Big Query, Python, and/or R a plus
  • Curiosity and problem-solving skills - dissect and determine root causes of problems, develop and test hypotheses, and communicate results internally to the team
  • An ability to hit the ground running, a continuous improvement mindset, and the capability to work autonomously
  • Analyze data sets that touch every aspect of Operations at Wayfair to identify trends and new opportunities to improve performance, generate strategic suggestions, increase data visibility, and improve the customer experience
  • Apply good business judgment to develop second- and third-order insights to reduce incidents at Wayfair
  • Analyze key performance metrics to root-cause issues and drive change
  • Contribute to the development of tools and datasets that make bring visibility to new areas of the supply chain
  • Work cross-functionally with external stakeholders and internal groups across Wayfair

5,001-10,000 employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Company Core Values
  • Relentless customer focus
  • Deliver results with agility
  • Use good judgement
  • Build the best team
  • Collaborate effectively
  • Respect others
  • Be an owner
  • Innovate & improve
  • Adapt & grow