Full-Time
Medical Assistant
Behavioral Health
Monarch
1,001-5,000 employees
Behavioral health and substance use treatment
Compensation Overview
$19/hr
Cary, NC, USA
In Person
Driving and travel may be required.
 Medical, Clinical & Veterinary (1) |
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- A high school diploma is required.
- One of the following minimum qualifications is required: Registered Medical Assistant (RMA) or Certified Medical Assistant (CMA).
- Experience in a medical office setting is listed as 2–4 years but is not required.
- The employee must maintain required and requested training, demonstrate knowledge of emergency procedures, and comply with agency policies and procedures.
- Driving and travel may be required.
- Help patients by providing information, services, and assistance.
- Verify patient information by interviewing patients, recording medical history, and confirming the purpose of visits, including demographics, insurance coverage, referrals, and prior authorizations.
- Organize the flow of individuals for appointments, accompany individuals to and from treatment areas, and notify necessary staff of arrivals.
- Prepare patients for appointments by taking blood pressure, weight, and temperature, and conduct medication reconciliation.
- Assist providers with office procedures.
- Secure patient information and maintain confidentiality by completing and safeguarding medical records and completing diagnostic and procedure coding.
- Schedule appointments, verify appointment times with patients, and prepare charts.
- Respond to verbal and electronic requests for information and assistance using proper policies, reference tools, and provider instructions.
- Process prescription refills and direct or instruct individuals and family members regarding prescription and treatment instructions according to provider guidelines and orders.
- Administer medication injections as ordered in the electronic health record and follow applicable nursing protocols.
- Perform urine drug screen testing as ordered in the electronic health record and follow applicable nursing protocols.
- Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
- Maintain equipment and supplies, troubleshoot breakdowns, perform preventive maintenance, and call for repairs.
- Protect the practice by adhering to professional standards, facility policies and procedures, and federal, state, and local requirements.
- Accept ownership of new and different requests and explore opportunities to add value to job accomplishments.
- Demonstrate knowledge of emergency procedures and assist in crisis situations.
- Complete other relevant responsibilities assigned by the supervisor.
Monarch NC provides behavioral health services across North Carolina, addressing mental health and substance use disorders. It offers telehealth, crisis intervention, urgent care, and outpatient services to deliver personalized care. The approach combines in-person clinics, telehealth, and crisis support across multiple locations (Asheville, Charlotte, Greensboro) to coordinate care and support recovery. Its goal is to improve clients' mental health by delivering the right level of care tailored to each person and expanding access through integrated services.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$23.9M
Headquarters
Albemarle, North Carolina
Founded
1958
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Simplify's Take
What believers are saying
- The Stephen M. Morris Behavioral Health Center opened in Concord on July 28, 2026.
- Monarch secured a $32.5 million state grant for that 59,300-square-foot facility.
- Telehealth, Open Access, and mobile clinics widen intake without matching brick-and-mortar costs.
What critics are saying
- Cabarrus County’s July 2026 center depends on Monarch executing 24/7 staffing flawlessly.
- Monarch relies on state grants, Partners contracts, and Medicaid reimbursement across North Carolina.
- Any failure at Concord’s crisis hub damages Monarch’s credibility and referral pipeline quickly.
What makes Monarch unique
- Monarch combines outpatient, telehealth, urgent care, crisis, and residential behavioral health.
- Its statewide North Carolina footprint reaches rural counties through mobile integrated care clinics.
- Monarch built a free I/DD addiction curriculum, targeting an ignored clinical niche.
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Benefits
Health Insurance
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Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%Monarch, a personal finance app, raised $75M in a Series B round, valuing the company at $850M. The funding was co-led by FPV Ventures and Forerunner Ventures, with support from Accel, SignalFire, Clocktower Ventures, and Menlo Ventures. Following Intuit's announcement to shut down Mint, Monarch saw a surge in users. The company plans to expand its platform and team, hiring in engineering and marketing across North America.
Fontana Limited reported a Q3 2025 gross profit of $835.9 million, a 15.2% increase from the previous year, driven by a 15.3% rise in revenue to $2.2 billion. The Monarch acquisition led to a 13.3% increase in operating expenses, mainly due to staffing costs. Operating profit grew 25% to $148.1 million. Finance costs rose 38.4% to $63 million due to foreign exchange losses and loan interest. Net profit increased by 10.6% to $102.8 million, with earnings per share rising to $0.08.
Monarch, a personal finance app, raised $75 million in a Series B round, valuing the company at $850 million. This funding comes amid a challenging period for consumer fintechs. Monarch's growth surged after Mint's closure, as it offers a paid, ad-free service. The round, led by FPV, highlights Monarch's innovative approach to financial planning. Despite a 38% decline in fintech funding, Monarch's success stands out in the current "nuclear winter" for fintech startups.
ALBEMARLE, N.C., Oct. 11, 2023 /PRNewswire/ -- Monarch has launched "Understanding Addiction and Developmental Disabilities," a first-of-its-kind web-based resource to help an underserved population of people living with intellectual or developmental disabilities (I/DD) and substance use disorders (SUD)."Substance use is often overlooked and people with I/DD are less likely to seek help." - Peggy Terhune, Ph.D. Tweet this Understanding Addiction and Developmental Disabilities, a curriculum developed by Monarch to assist professionals and caregivers in helping those with Intellectual and/or developmental disabilities and substance use disorders, features our hero Eddie learning about the health risks that come from mixing medicines and alcohol, and the importance of taking only the medicines and dosages prescribed by his doctor.The " Understanding Addiction and Developmental Disabilities '' website features screening tools and helpful guides for those who work with individuals with I/DD, such as mental health clinicians and caregivers, guardians or parents and teachers. The free, open-source curriculum consists of 14 animated videos that provide relevant therapeutic information for the person with I/DD and SUD. To learn more, visit understanding.monarchnc.org .Those interested in learning more can attend the "Understanding Addiction and Developmental Disabilities" webinar, a free training for professionals, family members and other caregivers, Friday, Nov. 17, 2023 11 a.m
Monarch, in partnership with Trillium Health Resources, has launched its second Mobile Integrated Care Clinic offering mental health and substance use disorder services to communities within Bertie and Hertford counties.