Simplify Logo

Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Dynatrace

Dynatrace

Junior

Detroit, MI, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • Bachelor’s degree or equivalent work experience
  • 2-3 years relevant experience in customer success, account management, or similar field
Responsibilities
  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning
  • Own renewal strategy and subsequent on time renewal of subscription(s)
  • Build Dynatrace brand awareness and loyalty
  • Defend against the competition
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Coordinate account activities with sales teams for Assigned accounts within territory
  • Identify strategic, new business growth opportunities
  • Leverage relationships to aid in the building of reference accounts/contacts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Travel as required

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A