Full-Time

6 month MIT

The Hay-Adams

Posted on 5/16/2024

B. F. Saul Company

B. F. Saul Company

51-200 employees

Operates business class hotels and training facilities

Real Estate

Entry, Junior, Mid, Senior, Expert

Washington, DC, USA

Required Skills
Communications
Customer Service
Requirements
  • High School diploma or equivalent
  • College degree preferred
  • Valid US driver's license preferred
  • J1 Visa
  • Previous Front Office experience in a luxury property preferred
  • Previous customer service and general computer experience required
  • Property Management Software experience preferred
Responsibilities
  • Conduct daily operations at the Front Desk
  • Ensure smooth communications and maximum guest satisfaction
  • Act as main contact for guests and other hotel departments
  • Ensure efficient guest check-in and check-out
  • Resolve guest complaints and problems
  • Guide and train new hires at the Front Desk and PBX
  • Assist in various projects including Payroll, Valet Parking, Scheduling, Recruitment, Training
  • Review arrivals and departure reports
  • Check VIP and special requests reservations
  • Review daily room availability
  • Relay pertinent information to team members

The B. F. Saul Company Hospitality Group operates a portfolio of business class hotels, including full-service, mid-size select service, extended stay hotels, and two IACC-certified conference and training facilities in Northern Virginia. The properties are branded under franchise agreements with Intercontinental Hotels Group, Marriott International, and Hilton, and are fully owned by the organization.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bethesda, Maryland

Founded

1892

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

4%