Principal PLM Segment Hub Solutions Consultant

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC is recruiting a Principal Solutions Consultant to join its global Customer Success PLM Segment Hub team. This senior position offers an experienced and technically skilled leader the opportunity to drive strategic customer engagements for some of the world’s most innovative organizations, while standardizing technical validation best practices across our Windchill PLM solutions on a global scale. Serving as a trusted advisor and PLM subject matter expert, you will be instrumental in shaping technical sales strategies, supporting enterprise PLM and digital transformation initiatives, and advancing scalable solutions consulting methodologies that align with the strategic objectives of PTC, our partners, and customers.

This position offers a unique blend of customer-facing delivery and internal go-to-market (GTM) strategy and enablement responsibilities. You will collaborate across functions – including Product Management, R&D, Technical Enablement, Professional Services, Success Management, and our regional and vertical Solutions Consulting teams – to ensure PTC’s PLM solutions deliver maximum value and remain at the forefront of digital transformation.

KEY RESPONSIBILITIES

Customer Engagement and Validation Subject Matter Expert

Support strategy and execution for key customer engagements in enterprise and strategic opportunities.

Drive adoption of PTC solutions, identify new opportunities, and collaborate with internal teams to expand software usage and drive ARR growth.

Provide leadership in customer relationship management to ensure an exceptional standard of customer experience.

Deliver authoritative technical guidance rooted in industry, market, and enterprise transformation expertise related to PTC.

Best Practice Development

Define and scale best practices for solution validation and technical sales processes.

Contribute technical leadership and industry expertise to the development of functional, process, and technical best practices across the customer lifecycle – including pre-sales and post-sales phases (e.g., business process design, implementation, adoption, etc.).

GTM Field Readiness & Continuous Improvement

Play a leadership/advisory role in developing New Product Introduction (NPI) and GTM deliverables for PTC field and partner readiness.

Create, deliver, and scale technical presentations and demonstrations for key PLM Segment solutions.

Act as a conduit for feedback from PTC field teams, partners, and customers to the PLM Segment for continuous product and customer experience improvement.

PLM Community of Practice & Technical Evangelism

Share PLM and industry-specific expertise within the PLM Community of Practice and PTC’s Partner Network. Contribute by providing technical insights, customer experiences, and best practice materials.

Lead or support new and existing sub-Communities of Practice related to your subject matter expertise and interests.

Represent Windchill PLM solutions in marketing contexts and industry engagements and events.

Cross-Functional Collaboration

Provide subject matter expertise for internal and customer-facing Digital Thread/Digital Transformation initiatives spanning other PTC Product Segments (e.g., ALM, CAD, IoT, SLM, etc.) and organizations.

Play a leadership/advisory role in Technical Enablement content and certification development as well as customer insights management/product feedback loop processes.

Work with Product Management, R&D, the Enterprise Deployment Center, other Segment Hubs, and our customer-facing field teams to influence product direction, align PLM priorities with broader digital transformation goals, and ensure world-class customer experience.

Special Programs Execution

Provide technical leadership for internal and customer beta programs and innovation labs focused on next-generation PLM capabilities, first-of-a-kind solution validations, product launches, and PTC Corporate Experience Center and Product Organization initiatives (e.g., PTC Innovators Program).

AI Enablement & Digital Innovation

Support the evolving role of Artificial Intelligence (AI) in PTC solutions, including the integration of AI-driven capabilities into Windchill PLM solutions.

Collaborate with the PLM Segment and R&D teams to influence AI feature development aligned with customer use cases for PLM.

Advise on the application of AI technologies to enhance customer business processes, data analytics, automation, and decision support.

QUALIFICATIONS

Required Qualifications

10+ years of solutions consulting or sales engineering experience as a technical SME

Strong domain experience in PLM, deep understanding of PTC’s products and implementation services as well as enterprise processes for product development.

Proven track record of driving technical wins in PLM sales engagements.

Robust understanding of Windchill data models, configuration and customization, enterprise system integrations, and deployment strategies.

Solid grasp of enterprise master data and digital product traceability/Digital Thread principles.

Knowledge of Cloud based infrastructure and technologies (IaaS, PaaS, SaaS).

Excellent presentation, communication, and interpersonal skills.

Project management skills with ability to manage multiple priorities and projects simultaneously in a fast-paced global environment.

Innovative problem-solving skills and the ability to think strategically, critically, and analytically.

High competency in building and maintaining trusted advisor relationships with customers and internal teams.

High degree of comfort with senior management/executive-level engagement; able to carry executive-level enterprise process discussions and support solution validation best practice and oversight.

Demonstrated ability to work and adjust across cultures.

Self-motivated, proactive, and able to work independently and as part of an inter-disciplinary, cross-functional, and high-performing team.

Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, or related field.

Preferred Qualifications

Technical familiarity/proficiency in PTC’s ALM, AR, CAD, IoT, and/or SLM solutions.

Expertise in enterprise processes for IT, planning and manufacturing/production, and/or service and sustainment desired.

Best practice development experience.

Understanding of enterprise software implementation and governance strategies.

Experience in software development (JAVA, JSP, XML, Ant, etc.).

Demonstrated ability to drive AI-enabled innovation in PLM and related business processes.

Strong business acumen with value mapping and business development experience.

Working knowledge of ERP business processes, technical capabilities, and implementation frameworks, particularly for SAP solutions.

Experience with integration of Windchill with ERP, MES, and other enterprise systems.

Working knowledge of current and emerging APIs for system orchestration and enterprise integration frameworks for PLM and ERP.

Industry expertise in MedTech, Electronics & High-Tech, Automotive, Aerospace & Defense, and/or Industrial verticals is also desirable but not required.

ABOUT PTC’S CUSTOMER SUCCESS SEGMENT HUBS

PTC’s Customer Success (CS) Segment Hubs are specialized global teams of domain experts dedicated to accelerating customer outcomes and ensuring exceptional experiences throughout the entire lifecycle. Acting as a “best-practice engine,” each Segment Hub drives innovation and continuous improvement by developing and scaling cutting-edge best practices and partnering closely with PTC’s product segments to align go-to-market strategies with real-world customer needs. These Hubs have a cross-functional makeup (combining Solutions Consulting, Professional Services, and Customer Success Management roles) and split their focus between strategic initiatives and hands-on field work – driving development of playbooks, methodologies, and training on one side, while on the other engaging directly with field teams as subject-matter experts to support key sales opportunities, implementations, and adoption programs. They also serve as the voice of the field, feeding insights from customer engagements back into PTC’s product and service roadmaps to drive continuous improvement. Within this framework, the PLM Segment Hub – focused on PTC’s Product Lifecycle Management domain – leads the charge in championing PLM best practices globally. It equips our field teams and partners with the tools, knowledge, and mentorship needed to deliver world-class PLM outcomes, and it engages directly on high-impact customer projects to ensure value realization and success in every PLM deployment.

WHY JOIN US?

Joining the PLM Segment Hub means being part of an elite group at the forefront of transforming how companies adopt PLM solutions, working with some of PTC’s most experienced PLM experts and global partners to deliver transformative PLM solutions for industry-leading clients. This is a high-impact role with visibility across strategic initiatives and leadership teams. You will have a range of opportunities to shape and refine the technical landscape within the organization, and you will be working in a dynamic, innovative environment that encourages continuous learning, experimentation, and career advancement

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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