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Full-Time

US – Scaled Customer Success Manager

Confirmed live in the last 24 hours

Lokalise

Lokalise

201-500 employees

Automated translation and localization services

AI & Machine Learning
Enterprise Software

Mid, Senior

Remote in USA

Must reside in the United States, preferably in the Boston area.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • Proven track record in customer success or a similar customer-facing role, ideally in the SaaS or localization industry.
  • Experience managing a portfolio of 200+ accounts efficiently.
  • Exceptional people skills with the ability to build and maintain relationships.
  • Proficiency in leveraging automation and technology for managing customer portfolios.
  • Ability to analyze customer usage data to identify trends and opportunities.
  • Strong problem-solving skills with a proactive approach to addressing customer issues.
  • Collaborative mindset with the ability to work seamlessly with cross-functional teams (Sales, Marketing, Product, and Support).
Responsibilities
  • Onboard customers within one month from kick-off, ensuring seamless integration and understanding of Lokalise’s platform.
  • Deeply understand your customer’s organization, localization workflows, and desired business outcomes to deliver tailored solutions.
  • Own and manage the retention cycle of your book of business, focusing on strategies to reduce churn and drive continuous engagement.
  • Discover and map the customer’s business goals to localization efforts, establishing Lokalise as a critical contributor to achieving these goals.
  • Increase customer adoption of Lokalise by onboarding new teams, educating users on new features, and serving as a technical advisor.
  • Maintain regular, proactive communication with customers to gauge satisfaction and address issues quickly.
  • Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified approach to enhancing customer experience and achieving business objectives.
  • Identify upselling opportunities by analyzing product adoption and usage data, and develop targeted strategies to address them at scale.
  • Promote a customer-centric culture by representing customer trends and feedback within the organization.
  • Manage a portfolio of 200+ accounts efficiently, leveraging automation and technology to maintain high levels of customer satisfaction and engagement.

Lokalise provides automated translation and localization services using artificial intelligence. Its platform is designed for software developers, product managers, and businesses aiming to reach global markets by engaging customers in their native languages. Users can collaborate on localization projects, assign tasks, and track progress, which streamlines the workflow. Lokalise operates on a subscription model, offering a 14-day trial without requiring a credit card. The service includes tools like translation memory and quality assurance checks, and integrates with platforms such as GitHub and Jira, making it easy for developers to implement localization. The company aims to enhance the quality of translations and supports various web applications, including real-time chat translation and localized customer support articles.

Company Stage

Series B

Total Funding

$117.7M

Headquarters

Dover, Delaware

Founded

2017

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-6%

2 year growth

17%
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Simplify's Take

What believers are saying

  • The recent $61.6M equity investment positions Lokalise for aggressive expansion and accelerated product development.
  • Partnerships with industry leaders like Storyblok and HubSpot enhance Lokalise's market reach and credibility.
  • The introduction of Lokalise AI, powered by GPT-4, promises to significantly improve the efficiency and quality of localization services.

What critics are saying

  • The competitive landscape in AI-driven localization is intensifying, requiring Lokalise to continuously innovate to maintain its edge.
  • Dependence on AI technology could lead to quality issues if the algorithms fail to meet high standards.

What makes Lokalise unique

  • Lokalise leverages AI to automate translation and localization, setting it apart from traditional manual services.
  • The platform's extensive integrations with popular development tools like GitHub and Jira streamline localization workflows for tech teams.
  • Lokalise's focus on real-time chat translation and localized knowledge base articles enhances customer support, a feature not commonly found in competitors.