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Customer Experience Lead
Posted on 6/2/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Requirements
  • Above all else, you must have an extreme passion for improving the customer/player experience, solving problems, and driving positivity amongst the team
  • Strong desire to teach and coach a team to deliver quality customer experience
  • Exhibit strong leadership skills
  • Demonstrate the ability to manage multiple tasks, while effectively focusing on priority issues
  • Bachelor's degree or equivalent work experience
  • Intermediate PC skills with working knowledge of spreadsheets and reports
Responsibilities
  • Manage the support queues (email, chat, social, etc.) to ensure we meet KPIs as defined
  • Provide continual evaluation of processes and procedures. Suggest methods to improve operations, efficiency, and service to both internal and external customers
  • Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & business objectives
  • Participate in the escalation process including working with clients and other DK departments to resolve client cases
DraftKings

501-1,000 employees

Sports betting platform
Company Overview
DraftKings provides online daily and weekly fantasy sports contests for cash prizes in major sports.