Collectibles Exceptions and Logistics Processor

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

Collectibles Exceptions & Logistics Processor 
 

Location: Ruislip, Middlesex, UK
Reports To: Authentication Guarantee Supervisor
Employment Type: Full-time Contracted Position through an Employer of Record (EOR)
Compensation: The reasonable estimated hourly rate for this position is £12.25. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Role Overview

The Collectibles Exception Processor plays a critical role in upholding our commitment to collectors by managing exceptions and logistical challenges within our eBay operations workflow. The core purpose of this position is to ensure that every item receives the careful attention it deserves, resolving issues efficiently while maintaining the highest standards of accuracy and integrity that our customers trust us to deliver.

Key Responsibilities

• Investigate and resolve exceptions in the processing workflow with meticulous attention to detail, including discrepancies, damaged items, and incorrect submissions

• Apply our principle of "sweating the small stuff" to ensure accuracy and consistency in every resolution, as trust is our brand and we must always get it right

• Coordinate with internal teams and eBay GCX to address and rectify operational issues, always working backwards from the collector's needs 

• Communicate effectively with eBay GCX regarding exception status and resolution timelines, ensuring transparency and keeping the collector's best interests at the forefront of every decision

• Manage logistics coordination for special handling requirements and non-standard shipments, treating each item with the care and respect it deserves 

• Handle delicate and valuable items with the understanding that our customers are trusting us with their most prized possessions, regardless of monetary value- be efficient in your work, but never rush

• Maintain accurate records of all exceptions and resolutions in company systems, ensuring consistency and reliability throughout the process 

• Ensure compliance with security procedures for high-value items, demonstrating the honesty and ethical standards that define our brand

• Identify patterns in exceptions and flag appropriately to help improve processes and support continuous learning across the team

• Support general operations tasks during peak periods as required, collaborating effectively with colleagues Demonstrate willingness to participate in mandatory cross-training across multiple operational roles, investing in your own development and contributing to a culture of growth

• Work collaboratively with team members and cross-functional partners, always assuming positive intent 

• Provide and receive feedback constructively and respectfully, fostering an environment where everyone can thrive

Required Qualifications & Experience

• Strong problem-solving and analytical skills to investigate and resolve complex exceptions

• Excellent attention to detail and organisational abilities, essential for getting it right every time

• Effective written and verbal communication skills to coordinate with internal teams and external partners

• Ability to work independently and as part of a team, bringing out the best in everyone

• Proficiency with computer systems and willingness to learn new software as we continuously improve

• Demonstrated ability to handle delicate and valuable items with care and respect

• Previous experience in logistics, operations, or customer service

• Familiarity with collectables or trading cards

• Experience with eBay or e-commerce platforms

Working Conditions
This role primarily operates within a warehouse environment, which may include adjacent office spaces.

• May require standing for extended periods

• Manual handling of packages and items

• Working with high-value inventory requiring security protocols

What We Offer

• Competitive hourly compensation

• Opportunity to work with high-value collectibles in a rapidly growing industry and contribute to the passion of collectors worldwide

• Professional development and cross-training opportunities as part of our commitment to Bringing Out the Best in Everyone

• Culture of continuous learning where feedback is encouraged and diverse perspectives are valued

• Inclusive and supportive workplace where kindness and respect are foundational

• Be part of a global leader in collectibles authentication and grading, where your accuracy and attention to detail directly impact collector satisfaction
   

As a temporary employee with HQ Simple, you'll receive comprehensive statutory benefits designed to support your well-being and professional development. These include:

• Holiday Entitlement: A minimum of 5.6 weeks of paid holiday per year, including public holidays (28 days annually for full-time employees, pro-rata for part-time)

• Sick Pay (SSP): Eligibility for Statutory Sick Pay for up to 28 weeks, in line with UK government criteria

• Family Leave: Comprehensive statutory leave and pay for Maternity, Paternity, and Adoption, aligning with UK government guidelines, allowing you to take time off to care for your new child

• Workplace Pension: Automatic enrollment into a workplace pension scheme with contributions from both you and HQ Simple, helping you save for retirement

• Flexible Working Requests: The right to request flexible working arrangements after 26 weeks of continuous employment, with requests considered based on business needs and individual circumstances

• Jury Service Leave: Support and necessary time off if called for jury service, with the ability to claim loss of earnings from the court
   

How to Apply

To apply, please submit your CV and a cover letter through our Workday job board. If you require this application in an alternative format, or reasonable adjustments for the interview process, please contact [email protected].

References will be requested as part of the interview process.
 

Right to Work

Applicants must have the legal right to work in the UK. Proof of eligibility will be required before employment commences.
 

Data Protection Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Collectors ("Controller"), which is located at 1600 E St Andrew Pl Ste 150 Santa Ana, CA 92705 and can be contacted by emailing [email protected]. You may reach our privacy protection officer by emailing [email protected]. Your personal data will be processed for the purposes of managing Controller's recruitment, hiring, and related activities, which include but are not limited to setting up and conducting candidate interviews and technical exams, evaluating and assessing the results thereof, and communicating with the candidate. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
 

Your personal data will be collected by and shared with Workday, a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the 2021 Standard Contractual Clauses adopted by the European Commission. You can obtain a copy of the standard contractual clauses by contacting us at [email protected]. Where necessary, we may share your data with additional recipients for the purpose of processing your application and/or concluding an employment contract. Examples include Deel Inc., our employer of record in Europe, and staffing agencies. We will only do so in accordance with applicable legal requirements.
 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
 

Equal Opportunities

Collectors is an equal opportunity employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
 

This job description is intended as a guide to the main responsibilities and duties of the role. It is not exhaustive and may be subject to change to meet the operational needs of the business.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see ourPrivacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.