Processing Specialist
Posted on 11/30/2023
INACTIVE
Businessolver

1,001-5,000 employees

Employee benefits administration technology company
Company Overview
Businessolver is on a mission to provide complete client delight with their unwavering service-oriented culture and secure SaaS platform that provides measurable success. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections.

Company Stage

Series B

Total Funding

$65.2M

Founded

1998

Headquarters

West Des Moines, Iowa

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

11%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
IT & Security
Customer Success & Support
Requirements
  • Bachelor’s degree or equivalent work experience
  • 2 years experience with COBRA Administration, Verification Services, Leave of Absence, Retiree Services, and Document Fulfillment
  • Proficiency in the use of Microsoft Office Products (especially Excel and Word) or similar products and ability to use Windows and Internet web-browsing applications
  • Strong written and oral communications (email/phone)
  • Proven customer service experience with excellent phone etiquette and communication skills
  • Benefit Administration experience / Life and Health license a plus
Responsibilities
  • Review all incoming documentation and determine eligibility for coverage elections
  • Process elections and enroll members in coverage
  • Respond accurately and thoroughly to questions and document transaction detail accordingly
  • Process COBRA, Direct Bill, Retiree and Leave of Absence (LOA) enrollments, subsidies, etc.
  • Comply with all IRS regulatory requirements regarding processing procedures and eligibility practices
  • Must be a resourceful and creative problem solver; ability to anticipate/identify areas of concern or risk
  • Take accountability for entire process from receipt of work to resolution and closure
  • Work under general supervision following established procedures
  • Ensures sensitive information remains confidential and adheres to company guidelines
  • Regular attendance, punctuality, and schedule adherence are required
  • Performs other duties as assigned
Desired Qualifications
  • Keen attention to detail and high accuracy on processing information
  • Dedication to providing exceptional customer service for both internal and external partners
  • A thorough understanding and adherence to information confidentiality
  • Flexibility - on this team, we roll up our sleeves and help out where help is needed and ability to adapt to change
  • Competitive, team player who strives for excellence