Full-Time
Customer Success Engineer
Posted on 10/31/2025
Plivo
51-200 employees
APIs for cloud voice and messaging
No salary listed
Bengaluru, Karnataka, India
In Person
 Sales & Solution Engineering (1) |
|---|
- 5+ years of experience in product support, technical support, or developer support roles
- Proficient in Python or JavaScript (Node.js) for scripting and automation tasks
- Solid understanding of REST APIs, webhooks, and common integration patterns
- Experience with automation tools like Zapier, Make, or custom APIs
- Strong debugging and problem-solving skills
- Excellent written and verbal communication for customer and internal documentation
- Serve as the third line of support for complex issues escalated from tier 1, investigate and troubleshoot technical issues across APIs, SDKs, dashboards, and customer integrations
- Communicate with customers via tickets, calls, or Slack in a timely and professional manner
- Collaborate with Engineering and Product teams to reproduce, debug, and escalate product bugs and edge cases
- Create and maintain clear internal documentation and resolution workflows for recurring issues
- Collaborate with support engineers or QA teams to identify manual workflows that can be automated
- Design, build, and maintain AI-driven automation for internal support use cases (ticket classification, DSAT analysis, automate internal ticket workflows)
- Integrate tools like ChatGPT, Zapier, LangChain or custom LLMs with CRM platforms like Zendesk, Salesforce
- Build lightweight internal apps, scripts, or dashboards using Python, Node.js, or low-code tools
- Develop custom bots or AI agents to reduce manual work and improve resolution time and accuracy
- Hands-on with platforms like OpenAI, LangChain, or Pinecone is a strong plus
Plivo provides a cloud communications platform that enables businesses to send SMS, make voice calls, and provision phone numbers. It works by offering APIs that developers can integrate into their applications, and a pay-as-you-go pricing model where charges are based on actual usage plus optional subscription fees for premium features. The platform relies on a global network of carrier partnerships to deliver reliable, low-latency communication with high uptime and proactive maintenance. Plivo differentiates itself through seamless API integration, global reach and scalable capacity, backed by strong reliability and carrier coverage, which helps businesses deploy communications inside their existing software. The company aims to help enterprises, startups, and developers communicate with customers at scale, across regions, with predictable costs and dependable delivery.
Company Size
51-200
Company Stage
Seed
Total Funding
$2.1M
Headquarters
San Francisco, California
Founded
2011
Simplify's Take
What believers are saying
- Plivo's profitable since 2015, handling 1B+ API requests monthly for Uber and Zomato.
- Plivo's Auth0 support and Contacto integrations boost secure developer adoption since 2021.
- Plivo's global network enables scalable, low-latency communications across 150+ countries.
What critics are saying
- Twilio erodes Plivo's market share, churning enterprises like Uber in 12-24 months.
- 10DLC mandates hike Plivo's US messaging costs 20-30% within 3-6 months.
- OpenAI APIs commoditize Plivo's Voice AI, obsoleting infrastructure in 18-36 months.
What makes Plivo unique
- Plivo provides carrier-direct connectivity to 190+ countries via 1600+ networks.
- Plivo offers <500ms latency Voice AI agents in 50+ languages with 99.99% uptime.
- Plivo's Contacto delivers AI-powered omnichannel contact centers with no-code deployment.
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Benefits
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↓ -5%2 year growth
↓ -3%While generative AI is transforming customer service, human support remains critical, especially in the fintech industry, where nuanced, complex and emotional situations often require more than an algorithmic response.When chatting online, half of the customers prefer communicating with real people rather than with AI chatbots, which are widespread nowadays. Meanwhile, according to other statistics, 34% of consumers find AI chatbots helpful in customer service.Taking into account this minor contradiction in users’ views, it seems that hybrid support models are on the rise — AI handles routine tasks, while humans step in where the stakes are much higher. So, let’s break down where AI excels, where it falls short, and why the AI-human synergy could be fintech’s smartest move.The Bright Side of AI in Fintech SupportAt first glance, it may seem that fintech is rapidly embracing AI only because it is a current trend everywhere. But that is slightly far from reality. Companies are also doing it because it simply works. In today’s digital world, customers expect support to be fast, personalized and always available
Inc. revealed this week that Plivo was included in the 2023 Inc. 5000, the magazine's annual list of the fastest-growing private companies in America.
Plivo yesterday won UC Today’s Innovation Award for Best CPaaS Platform.
Yesterday Plivo Inc. announced new support for Auth0 authentication.
Plivo won the Appealie Overall SaaS Award in the Development and DevOps category, and Plivo Inc. couldn’t be happier.