Full-Time
MI – Customer Service Representative
Confirmed live in the last 24 hours
SunSource
1,001-5,000 employees
Industrial fluid power distribution and services
Food & Agriculture
Robotics & Automation
Hardware
Industrial & Manufacturing
Energy
Junior, Mid
Warren, MI, USA
Category
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
- a minimum 2-year degree in fluid power or formal training in industrial technology or related field
- 2+ years of customer service experience in a manufacturing or distribution environment
- Proficient with software programs relating to the customer service position including Trend, Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
- Demonstrate strong verbal and written communication skills
- Demonstrate strong problem-solving skills
Responsibilities
- process in bound customer calls from customers regarding order status, pricing, product availability and delivery schedules
- develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base
- demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems
- demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing
- demonstrate basic knowledge of SunSource technology and services offerings
- identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business
SunSource specializes in industrial and mobile fluid power distribution, offering innovative solutions to reduce maintenance costs and increase productivity. Their comprehensive program includes design and engineering support, supply chain optimization, value-added services, and repair capabilities.
Company Stage
N/A
Total Funding
N/A
Headquarters
Windsor, California
Founded
2001
Growth & Insights
Headcount
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%
Simplify's Take
What believers are saying
- Working at SunSource offers the opportunity to be at the forefront of the renewable energy revolution.
- Employees can contribute to meaningful projects that have a positive impact on the environment.
- The company's commitment to sustainability and innovation provides a dynamic and forward-thinking work environment.
What critics are saying
- The renewable energy sector is highly competitive, requiring constant innovation to stay ahead.
- Regulatory changes and government policies can significantly impact the company's operations and profitability.
What makes SunSource unique
- SunSource's unique approach to renewable energy solutions sets it apart from traditional energy companies.
- Their focus on sustainable and eco-friendly technologies provides a competitive edge in the growing green energy market.
- SunSource's innovative use of solar and wind energy technologies distinguishes it from competitors relying on conventional energy sources.