Senior Service Reliability Operations Administrator

NVIDIA's NGC team is looking for highly motivated System Administrator/DevOps engineers to design, develop and implement a global, dynamic, innovative Service Reliability Operations Center, to provide extraordinary levels of support for our Cloud products and services. As a key member of the CIS Team (Compute Infrastructure Support), you will partner with other key members of our organization including Site Reliability Engineering, Security Operations Center, DevOps teams, and other partners to help make our services capable of providing near 100% availability. On the rare occasion that an incident occurs, you will be our front line to decrease the frequency and duration of any issue. Working in partnership with the development community the CIS team will develop monitors, alarms, and alerts to help make the service more reliable and improve our customer experience.

What you will be doing:

• The team will provide their services 24/7 with a follow-the-sun environment which will span continents. You will report directly to a manager in the United States.

• Some CIS shifts require either a Saturday or Sunday each week. The hours worked may include an early or late start (10hrs-per-day x 4 days-per-week schedule) to ensure that the combination the US and India teams provide 24/7 coverage.

• Every CIS team member will use alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and implement predictive support or diagnostic routines.

• Perform systems administration tasks, network administration tasks, security incident monitoring to drive our actions.

• CIS team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed.

• Help discover incidents and issues, including initiating the incident management procedure. Bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service.

• Your interpersonal skills will help keep the team engaged through resolution and ensure our clients believe we value their time and effort.

• May perform other tasks that will help us provide extraordinary service levels for our customers.

What we need to see:

• 5+ years of experience administering open system servers in a Production environment. 3+ years of experience working in demanding Internet, Cloud, or Telecommunications environments in a Systems Administration, DevOps, SRE, or NOC role.

• B.S. in relevant disciplines or equivalent experience.

• Expertise using monitoring tools and problem ticketing systems.

• Strong problem-solving, analytical, and troubleshooting abilities.

• Strong server administration experience. Shell scripting, automation, DNS, DHCP, storage concepts, basic networking, IP Tables, etc. RHCE or equivalent level of knowledge.

• Experience scripting in Python preferred, but not required. Prior experience running virtual machines under open source or commercial hypervisors. Experience operating services running on public or private clouds.

• Knowledge and understanding of application containers and container orchestration systems. Basic understanding of Git.

• Experience performing system administration tasks using Ansible. Prior experience analyzing system and network performance using monitoring alerts, data, and graphs.

• Demonstrate ability to master and maintain complicated environments.

Our technology has no boundaries! NVIDIA is building the world’s most groundbreaking and innovative compute platforms in the world. It’s because of our work that scientists, researchers and engineers can advance their ideas. At its core, our visual computing technology not only enables an amazing computing experience, it is energy efficient! We pioneered a supercharged form of computing loved by the most demanding computer users in the world - scientists, designers, artists, and gamers. It’s not just technology though! It is our people, some of the brightest in the world, and our company culture make NVIDIA one of the most fun, innovative and dynamic places to work in the world! At the center of NVIDIA's culture are our core values like innovation, excellence and determination and team, that guide us to be the best we can be.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 124,000 USD - 195,500 USD for Level 3, and 140,000 USD - 224,250 USD for Level 4.Applications for this job will be accepted at least until November 3, 2025.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.