Business Account Senior Specialist

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

Initiate, negotiate and close profitable deregulated energy sales transactions that meet or exceed company unit margin goals for Small and Medium business accounts.

Job Description

• Negotiate and close profitable energy transactions for the Vistra Retail brands.
• Meet key performance standards such as enrollments, unit margin and annual MWhs.
• Utilize business solutions and financial knowledge, execute competitive sales tactics to deliver compelling sales presentations to originate business.
• Independently develop selling strategies to aid in the closing of business.
• Maintain accurate and timely customer information in CRM.
• Develop business relationships at all customer functional levels.
• Develop proposals and presentations outlining customer needs.
• Deliver Formula Won customer experiences by providing customer support, follow up and thorough service.
• Make outbound customer phone calls based on sales campaigns and assigned customer lists. The sales campaigns may include acquisition of new business customers, Ongoing retention activities for the existing customer base
• Identification of customers at risk of switching to a competitive retailer and saving with alternative products
• Win back opportunities for customers who previously switched to a competitive retailer, Renewals of current customers
• Handle inbound calls from customers who wish to obtain competitive electric offers from the Vistra, TXU Energy brand.
• Educate customers on the benefits of staying with or switching to Vistra Retail’s products and services.
• Collect competitive intelligence information.
• Assess and catalogue the risk of existing customers switching to a competitive retailer.
• Contact the prospect, present the sales pitch, overcome objectives, compare offers, and close the customer
• Review the completed pricing offer, select the appropriate pricing that protects the contribution margin for the book of business. Present the Pricing Offer to the customer
• Perform campaigns on time and with desired results
• Maintain knowledge on all applicable pricing and value-added products and services and the systems for implementation.
• Maintain an ability to vary sales approach and present different sales pitches depending upon market conditions.
• Serve as a liaison between assigned customers and other work groups and departments to provide timely and complete resolution to inquiries and issues.

Education, Experience, & Skill Requirements

• Experience gained through college degree programs and/or certifications is applicable to the above skills.
• Preferred two (2) years direct energy deregulated electricity experience in business, commercial or industrial markets, including experience with customer contact or sales operations policies, procedures and processes preferred- for this.
• Understanding of regulated and deregulated utilities industry preferred - Technical understanding commercial metering, Expert deregulation and general regulatory guidelines, Price to Beat, competitive pricing, contract pricing and/or TDSP wire charges/tariffs, Texas energy market structure, Affiliate Rules, Competitive markets, basic customer service issues and resolutions.

Key Metrics

• Ability to negotiate in a sales environment and overcome customer resistance to sales calls and produce a customer win or retention.
• Ability to interface with all internal and external levels of management, employees, vendors and customers
• Able to use listening skills in selecting appropriate customer offers
• Ability to gather and interpret / synthesis moderately complex data, analyze and resolve problems of moderate scope / complexity
• Ability to follow through to completion on the customer issue / problem; is detailed orientated
• Demonstrated proficiency in customer relations skills
• Demonstrated proficiency in computer skills including word processing software, email, Excel, CRM systems and Web-based tools
• Demonstrate sales ability to present a sales pitch and close customers

Job Family

Sales

Company

Vistra Retail Operations Company

Locations

Irving, TexasTexas

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email usat [email protected] tomake a request.