Senior Salesforce Administrator
Posted on 1/10/2023
Experience Level
  • You have 5+ years experience and certifications with Salesforce (Minimum: Basic Administrator, Advanced Administrator, Platform App Builder) (Plus if you have: Data Architecture and Management Designer, Platform App Builder I)
  • You have a track record of supporting high growth sales, accounts or customer success teams
  • You are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows
  • You are an excellent project manager, organized and methodical, taking the steps to deliver high quality work
  • You are a team player and have no ego, welcoming feedback with a growth mindset and adept at managing up and across teams
  • Initial screen: You'll connect with someone in recruiting so you can learn more about the team, Headway's mission and exciting growth, and we can get a better idea of your background
  • First round: You'll meet with the hiring manager, Headway's Revenue Operations Manager to dig deeper into your skills and for you to learn more about the role and team we're building
  • Technical Assessment: We'll introduce you to our partner who leads Salesforce administration for Headway. They'll help us assess your Salesforce expertise, and we can't wait to hear how this step goes for you!
  • Final rounds: You'll meet several more team members for a mix of behavioral and situational based interviews, leaving with a fuller picture of what it's like to work at Headway
  • References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
  • Design, develop and iterate Salesforce platform integrations; scoping and driving requirements in JIRA, facilitating the efficient use of various cloud solutions across teams. This could be as simple as field creations to complex workflows, Apex code, program implementations or larger scale third party integrations
  • Partner closely with Senior Leaders across multiple teams, including Sales (Provider Growth), Customer Success, Business Development (Payer Partnerships), Revenue Operations, and others to enable workflow and technology efficiencies during a period of high growth
  • Develop, execute and maintain relevant Salesforce projects across multiple teams; define, plan, prioritize and execute complex projects; lead sprints, user acceptance testing and deployments using agile methodologies and best practices
  • Develop and maintain cloud reporting to increase visibility and enable our teams make data-informed decisions
  • Coordinate our enablement stack across Salesforce, Marketo, Gong, Outreach, LeanData, Hightouch, Calendly and other tooling to optimize efficiency and data visibility, co-own user trainings post-product releases with our Revenue teams
  • Manage and leverage our external consulting partner to increase the pace of development and troubleshoot workflow and product malfunctions to ensure limited downtime or error
  • You are motivated by seeing the impact of your work on the success of other teams
  • You have experience taking Salesforce projects from vision to reality in partnership with cross-functional teams and third-party products and consultants
  • You love deeply understanding operational workflows and enjoy creating elegant solutions to complicated problems
  • You love making the right tradeoff between speed and scalability in order to best empower the teams you work with
  • You are energized by working in a fast-paced startup environment

51-200 employees

Mental healthcare system provider
Company Overview
Headway’s mission is to build a new mental healthcare system with their software. The company is committed to removing the price barrier for mental health with their asset-free national network of therapists who accept insurance to help individuals find great care they can afford.
Company Core Values
  • Think future first
  • Act like a Headway owner
  • The first time is always handmade
  • Be relationship-obsessed
  • Invest in yourself to invest in our mission