Facebook pixel

Client Support Analyst
Posted on 2/14/2023
San Diego, CA, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor degree from an accredited institution
  • Possess a customer service mindset to end users
  • Have at least two (2) years of experience providing technical support to end users
  • Must possess strong critical thinking, decision making, and problem solving skills
  • Must be adaptable, dynamic and quick on your feet
  • Must take your work seriously, be able to manage multiple priorities and meet deadlines
  • Maintain a professional manner among clients and internal team
  • Expert in Microsoft Office (Excel) and Windows Applications and have a deep understanding of web and networking technologies
  • Verifies and identifies issues as either legitimate technical product flaws or simple user training deficiencies
  • Interacts extensively with existing customers troubleshooting technical issues
  • Performs training activities with customers to improve user product knowledge
  • Acts as a communication hub between the internal engineering team and the customer to identify needs which are not being addressed
  • Participates in special projects providing support of new product installations
  • Maintains customer issues and sees that they are brought to satisfactory completion by the correct internal team member
  • Maintains database with most current customer contact information
  • Compares Publisher and Agency Ad Performance reports and identifies discrepancy and escalates issues to developers
  • Assists in testing of new versions of product software
  • Proactively keeps customers informed of how and when problems are resolved with focus on retention and reference ability
  • Identify possible improvements related to work processes and tools
Desired Qualifications
  • Experience in digital advertising is a plus!
Media verification and compliance