Who We Are
Join a team that puts its People First! First American Docutech offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Product Management defines, promotes and communicates the strategic roadmap for current and future products. Work closely with internal and external stakeholders to gather insights, understand current business process, challenges, and opportunities. Identify potential products and emerging markets; conduct market research; generate product requirements; determine specifications; create product roadmap; conduct competitive assessments and product positioning; and craft marketing strategies/campaigns for new product introduction/launch. Act as primary contact and product evangelist to build awareness, understanding, and user acceptance. Works with customers to develop and prioritize high level product requirements and ensure customer satisfaction and goals are met. Work closely with technology, sales and other cross functional teams to determine plans for product implementation, upgrades and deployments. Participate in creating and driving product positioning and customer messaging.
What You’ll Do
- Translates product strategy into detailed requirements
- Drive the ongoing advancement and planning of the product roadmap by working with internal stakeholders such as Sales, Marketing, Development & individual clients to understand, identify, and define future needs and opportunities. Approves project scope and change requests.
- Execute the product roadmap by providing direction to the product development team for product evolution and priorities, ensuring that the experience gained from external market activities, usage analysis, competitive response, and market research is reflected in future product releases
- Understands customer needs, pain points, and opportunities by developing impactful positioning and customer messaging. Specifies research needed to obtain market information
- Builds deep product knowledge and articulates key product differentiators in an impactful way
- Recommends the nature and scope of present and future product lines by reviewing product specifications, requirements, risks, and appraising new product ideas and/or product changes
- Define high level customer requirements for the entire customer experience including product features and functions, target markets, and pricing. May participate in creating product collateral to articulate benefits and value proposition of Company product lines.
- Assess market competition by cultivating knowledge of competitor products to identify product gaps, assess and address competitive threats, and gain a competitive edge
What You’ll Bring
- Leadership presence with strong communication skills and the ability to interact with and explain complex concepts to stakeholders and management
- Mortgage Industry and eClose experience a significant plus
- Experience in product development, requirements and risk analysis, pricing, planning, competitive analysis, and financial planning and strategy
- SQL experience preferred
- Advanced knowledge of MS Office applications
- Prior programming experience is a plus
- Ability to build relationships and ensure cooperation across First American product companies
- Project management skills
- Business acumen, strategic agility, influence outcomes and change and negotiate for resources
- Successful track record designing, developing, and executing a wide range of projects
- Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
Pay Range: $69,700-$135,000
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
