Full-Time

Strategic Account Manager

Toll Group

Toll Group

10,001+ employees

Global logistics and transport solutions

No salary listed

Brisbane QLD, Australia + 1 more

More locations: Melbourne VIC, Australia

In Person

Bachelor's

Category
Sales & Account Management (1)
Required Skills
Supply Chain Management

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Requirements
  • Proven success managing large, complex strategic accounts.
  • Exceptional stakeholder engagement and influencing capability.
  • Strong commercial acumen with experience managing profit and loss performance.
  • Experience leading high-value client relationships within government, Defence, managed services, logistics, or related sectors.
  • Ability to navigate complex environments and balance customer outcomes with commercial objectives.
  • Outstanding communication, presentation, and negotiation skills.
  • Track record of driving account growth, retention, and continuous improvement.
  • Must be entitled to work in Australia.
  • Must be prepared to undertake pre-employment checks including a criminal history check and medical.
Responsibilities
  • Develop and execute account strategies that strengthen Toll's partnership with Defence.
  • Build trusted advisor relationships with senior Defence stakeholders and decision-makers.
  • Maintain a deep understanding of Defence priorities, emerging needs, and market trends.
  • Position Toll as a proactive, value-adding strategic partner.
  • Act as the key relationship owner for the Defence account.
  • Foster strong partnerships across Defence, government agencies, and industry stakeholders.
  • Influence and collaborate with internal and external stakeholders to achieve successful outcomes.
  • Lead strategic discussions, contract management reviews, and executive-level engagements.
  • Drive retention strategies and support contract renewal activities.
  • Identify opportunities to expand and strengthen the broader Defence portfolio.
  • Manage account profitability, revenue growth, and commercial performance.
  • Deliver meaningful insights and recommendations to senior leadership.
  • Champion a customer-first culture focused on delivering exceptional experiences.
  • Ensure high-quality service outcomes for Defence members and their families.
  • Drive continuous improvement initiatives across operational teams.
  • Monitor performance and implement strategies that enhance client satisfaction.
Desired Qualifications
  • Considerable experience in a senior management, account management, or commercial leadership role.
  • Experience working with Defence, government, or managed services environments.
  • Tertiary qualification in Business.

Toll Group is a global logistics and transport company that helps move goods and supply chains for thousands of customers. It provides a wide range of services across logistics, transport, and supply-chain management, supported by 16,000 team members across 500 sites in 29 markets and a forwarding network spanning 150 countries. Its solutions work by coordinating freight, warehousing, distribution, and related services to move items such as food, fuel, medicine, and other essentials, with expertise meant to solve customers’ logistics challenges end-to-end. Toll differentiates itself through its long history (over 130 years), large global network, broad service footprint, and backing by Japan Post, enabling scale and local service with the autonomy to respond quickly to customer needs. Its goal is to help move the businesses that move the world by expanding its global reach and empowering teams to deliver reliable, connected logistics that keep communities thriving.

Company Size

10,001+

Company Stage

Acquired

Total Funding

N/A

Headquarters

Melbourne, Australia

Founded

1973

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Simplify Jobs

Simplify's Take

What believers are saying

  • Toll launched enhanced iCON in January 2026, improving tracking, analytics, and emissions reporting.
  • Toll expanded electric freight with Asahi's five EV rigids in Perth during February 2026.
  • Toll Aviation bought two AW139s in June 2026, strengthening contracted Australian defence operations.

What critics are saying

  • Shaun O'Flaherty's 2026 exit signals operating-model churn inside supply chain leadership.
  • Toll's March 2026 Singapore sale-leaseback exposes capital pressure and asset monetization dependence.
  • Japan Post breakup chatter creates existential sale risk for Global Express jobs and contracts.

What makes Toll Group unique

  • Toll's 300-site, 30-market network supports complex cross-border logistics.
  • Toll's in-house iCON platform gives customers real-time freight and emissions control.
  • Toll's defence and aviation units handle sensitive cargo, theatre logistics, and emergency response.

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Benefits

Training Programs

Growth & Insights and Company News

Headcount

6 month growth

5%

1 year growth

5%

2 year growth

5%
Trailer Magazine
Aug 20th, 2026
Toll named Carrier of the Year.

Toll named Carrier of the Year. Toll Group has been named Carrier of the Year by Primary Connect, Woolworths Group's transport and logistics arm. The award was recently given to Toll Group at Primary Connect's annual Transport Safety Day in Sydney, New South Wales. Toll Group President of Retail and Consumer, Nick Vrckovski, said this recognition is a testament to a more than 26-year partnership between Toll and Primary Connect, and the unwavering commitment of their teams across safety, service, continuous improvement and sustainability. "This is an exciting milestone in our longstanding strategic partnership with Woolworths Primary Connect," he said. "It reflects the hard work of our entire workforce who are dedicated every day to delivering an exceptional service for our customers." Explore prime movers for efficient logistics solutions.

Heavy Vehicle Industry Australia
Aug 18th, 2026
New TRUCK TECH facility to create 50 jobs.

New TRUCK TECH facility to create 50 jobs. Australia's leading independent heavy vehicle fleet maintenance company TRUCK TECH has opened a new state-of-the-art workshop in Sunshine West, Victoria. The new branch, located on one of Victoria's most important transport and logistic corridors, will deliver proactive, data-driven, safety-led maintenance solutions for fleets of 50 or more assets. TRUCK TECH expects to employ up to 50 specialised heavy vehicle mechanics, technicians, service coordinators and parts interpreters at the facility. The Sunshine West branch offers 5,000sqm of workshop space, a 10-tonne crane, 14 service bays, a wash bay, and the latest diagnostic and brake-testing technology. It joins the company's network along the east coast of Australia comprising five industry-leading fleet maintenance and repair centres, on-site client workshops, and over 70 mobile fleet service units. Barry Saad, TRUCK TECH founder and CEO, says the expansion into Sunshine West is part of a strategy to support growth, reliability and compliance of essential fleets operating across Melbourne's west and beyond. "This is a pivotal step in TRUCK TECH's growth and expansion, helping us to better serve our existing customers and offer services to new fleets by increasing the footprint of our national network," he says. "The range of capabilities for this site will be broad, and our talent will reflect that. Alongside the dozens of experienced mechanic roles at the new branch, a major focus for us will be increasing our apprentice intake to foster a new generation of skilled heavy vehicle technicians in Victoria." The new TRUCK TECH Sunshine West branch is located strategically near Port Melbourne, a major hub for domestic container pickup and delivery activity. The site is expected service key customers across food distribution, waste, public transport and general freight, helping to keep Victoria and Australia moving. Heading up the workshop will be newly appointed Branch Manager, Glenn Closter, who joins TRUCK TECH from Toll Group where he was workshop manager. Glenn is a qualified diesel mechanic with over 25 years' experience across the automotive and heavy vehicle sector. Closter says the Sunshine West facility combines state-of-the-art technology, tooling and safety systems with A-double access, creating one of the best purpose-built hubs for independent high-volume heavy vehicle repairs and maintenance anywhere in Australia. "Beyond the importance of the new site, our expansion represents significant investment in skilled jobs and workforce development in Victoria, providing opportunities for training and growth," he adds. HVIA's Talk the Torque e-newsletter provides essential updates on government policy, industry developments, and events, making it a key resource for the heavy vehicle industry.

Army Technology
Jun 29th, 2026
Toll Government and Defence to showcase Theatre Supply Chain capability at Land Forces 2026.

Toll Government and Defence to showcase Theatre Supply Chain capability at Land Forces 2026. Toll Government and Defence will participate in Land Forces 2026, Australia's premier land defence industry exposition, where the company will highlight its growing Theatre Supply Chain capability and discuss the evolving role of logistics in supporting defence readiness and operational effectiveness. Held at the Perth Convention and Exhibition Centre, Land Forces brings together defence personnel, government representatives, industry leaders, and technology providers from across Australia and allied nations to examine the future of land capability, supply chain integration, and defence innovation. Throughout the event, Toll's Government and Defence leadership team will be available at Stand 2L08 to discuss the company's operational capabilities, regional expansion initiatives, and future roadmap for supporting defence operations across Australia and the broader Indo-Pacific region. A key feature of Toll's participation will be a presentation by Steve Roughsedge, senior vice-president - Theatre Supply Chain, at The Hub speaker programme. Titled "Optimised Supply Chain: A Strategic Weapon for Defence", the presentation will examine how modern military operations increasingly depend on agile, integrated, and resilient logistics networks to support mission success. Drawing on decades of experience supporting defence operations, Toll Government and Defence delivers specialised logistics solutions spanning theatre logistics, operational support, supply chain integration, aviation services, remote infrastructure support, and the movement of complex and sensitive cargo. Visitors to Land Forces 2026 are invited to meet with Toll's Government and Defence team to explore current and future opportunities across defence logistics, operational support, and integrated supply chain solutions. Steve Roughsedge - "Optimised Supply Chain: A Strategic Weapon for Defence" Date: Wednesday 7 October 2026 Time: 10:00am - 10:20am Location: The Hub Theatrette, BelleVue Ballroom, Level 3, Perth Convention and Exhibition Centre Visit Toll Government and Defence at Stand 2L08 throughout Land Forces 2026.

HeliHub
Jun 22nd, 2026
Toll Aviation buys two AW139s from Rotortrade.

Toll Aviation buys two AW139s from Rotortrade. 22-Jun-2026 Source: Rotortrade Rotortrade, the global helicopter dealership, is pleased to announce that it has entered in an agreement with Toll Group's aviation business for the supply of two Leonardo AW139 helicopters, to be used for current contracted operations in Australia. The agreement was concluded just ahead of the Rotortech event on the Gold Coast, one of the region's leading rotorcraft industry gatherings bringing together operators, OEMs, and service providers from across Australasia. This timing highlights the continued momentum of Rotortrade's activities in the Australian market and its strong relationship with key operators in the region. As part of the transaction, both aircraft will undergo their four-year inspection at Rotortrade's MRO facility in Tallard, France, ensuring they are delivered in full compliance with the highest operational and safety standards required for contracted operations. Toll Aviation, part of Toll Group and a key player in Australia's aviation landscape, provides specialised aviation operational and training services across emergency response, government, and Defence. With a focus on safety, operational excellence, and innovation, Toll Group continues to invest in fleet modernisation. Aurélien Blanc, Rotortrade Executive Vice President Head of Region APAC/MEA commented: "Helihub is very proud to further strengthen its relationship with Toll Group through this agreement. Through this project, Helihub is combining its technical capabilities with Toll's operational expertise to support their clients' objectives.' Marcello Corrado Salati, Rotortrade Deputy Head of Region and Regional Sales Director APAC, added: "Working with the Toll team has been very straightforward. They bring a high level of experience and a clear, pragmatic approach, which makes discussions efficient and constructive. We are proud to support such a capable partner and to contribute to the essential work they carry out every day." Scott Watkins, Senior Vice President, Toll Aviation, "This agreement forms part of our continued investment in strengthening our AW139 capabilities across Australia. Securing these aircraft is an important step in ensuring we can meet both the operational requirements of our contracts, and a growing demand. Rotortrade has been proactive and solutions-oriented, and we appreciate the collaborative approach taken by their team."

TenderTracker
Jun 11th, 2026
Toll Remote Logistics commands $2.9B portfolio across defence and border operations.

Toll Remote Logistics commands $2.9B portfolio across defence and border operations. $2.9B in total contracts By TenderTracker Research, Procurement Data Analysts | Thursday 11 June 2026 When government agencies need to move critical assets across Australia's vast geography, Toll Remote Logistics Pty Ltd has emerged as the go-to solution provider. With $2.9 billion in total contract value across 372 government contracts, this Melbourne-based logistics powerhouse has built an unmatched track record in handling Australia's most complex operational requirements. Explosive growth trajectory. The numbers tell a remarkable story of expansion. Toll Remote Logistics has achieved an extraordinary 3,912% year-on-year growth, driven by a surge in high-value contract wins. In FY26 alone, the company has secured $1.0 billion across 181 contracts, nearly tripling their contract volume from the previous year's 64 agreements worth $118 million. This dramatic scaling represents one of the most significant expansions in the government logistics sector. The company's ability to handle such rapid growth while maintaining service quality across critical government operations demonstrates exceptional operational maturity and infrastructure investment. Defence logistics leadership. Toll Remote Logistics has established itself as a cornerstone of Australia's defence logistics infrastructure. The company's largest contract, worth $1.3 billion, provides comprehensive Relocation Services for the Department of Defence. This massive undertaking demonstrates the company's capacity to handle complex, nationwide logistics operations that directly impact military readiness. The scope of defence relocation services encompasses everything from personnel movements to equipment transfers across Australia's vast military infrastructure. Given the strategic nature of defence relocations - often involving sensitive equipment, classified materials, and personnel with security clearances - this contract represents a significant vote of confidence in Toll's operational security and reliability. A second major Defence contract worth $763.3 million covers Logistics Services, further cementing the company's role as a primary logistics partner for Australia's defence forces. These contracts represent more than just transportation - they encompass the complex coordination required to maintain Australia's defence capabilities across the continent, from remote bases in the Northern Territory to naval facilities on the coast. Border security and immigration operations. Beyond Defence, Toll Remote Logistics plays a crucial role in Australia's border security and immigration operations through partnerships with the Department of Home Affairs. The company manages a $161.5 million contract for Assisted Passage Travel, Medical & Related Services, handling the complex logistics of immigration-related movements and medical services. This contract involves coordinating transportation for asylum seekers, refugees, and other immigration-related movements, often requiring coordination between multiple detention facilities, airports, and medical facilities. The complexity of managing these movements while ensuring dignity, safety, and compliance with immigration law makes this a particularly challenging logistics operation. Additionally, their $151.0 million Marine Logistics Goods and Services contract showcases their expertise in maritime operations - a critical capability for an island nation like Australia. This contract likely involves coordination with offshore detention facilities, border patrol vessels, and maritime rescue operations, requiring specialised vessels and crews with appropriate security clearances. The company also manages Port Services Management worth $58.3 million, highlighting their comprehensive approach to marine logistics. This contract represents the operational backbone of Australia's maritime border security, ensuring efficient processing and movement of goods and people through controlled port environments. Market dominance in enterprise logistics. Toll Remote Logistics doesn't just compete in the government logistics space - it dominates. The company ranks #1 out of 14 suppliers in its peer group of enterprise-level federal logistics providers. This top position reflects not only their contract value but their ability to consistently deliver complex services across multiple government departments. This market leadership position is particularly significant given the barriers to entry in government logistics. Suppliers must demonstrate financial stability, security clearance capabilities, insurance coverage, and operational track records that can take years to establish. Toll's dominance suggests they've built sustainable competitive advantages that are difficult for competitors to replicate. Strategic contract growth pattern. Analysing Toll Remote Logistics' financial year performance reveals a strategic approach to government contracting: * FY22: $101.4 million across 35 contracts (establishing foundation) * FY23: $67.6 million across 21 contracts (selective bidding) * FY24: $1.5 billion across 29 contracts (high-value, strategic wins) * FY25: $118.0 million across 64 contracts (expanding client base) * FY26: $1.0 billion across 181 contracts (scale and diversification) This five-year pattern reveals a sophisticated approach to government procurement. The FY24 spike suggests major contract renewals or wins, followed by a deliberate expansion strategy that has seen contract numbers increase six-fold from FY23 to FY26. Procurement implications for government buyers. Toll Remote Logistics' success offers important insights for government procurement teams. Their ability to scale rapidly while maintaining service quality across multiple high-stakes contracts demonstrates the value of partnering with established logistics providers rather than attempting to manage complex operations in-house. The company's cross-departmental success - spanning Defence, Home Affairs, and likely other agencies - suggests they've developed transferable expertise in government compliance, security protocols, and operational standards that can benefit multiple procurement scenarios. Operational excellence across agencies. With over 30 years of experience in defence logistics, Toll Remote Logistics has built the operational capabilities and security clearances necessary to handle Australia's most sensitive logistics requirements. Their ability to manage everything from personnel relocations to marine logistics demonstrates the breadth of expertise that has made them indispensable to government operations. The company's success reflects the Australian Government's trend toward partnering with proven logistics providers who can handle complex, multi-jurisdictional operations while maintaining the security and reliability standards required for government work. This strategic partnership approach allows government agencies to focus on core missions while leveraging private sector efficiency and innovation. Looking forward. As Australia continues to invest in defence capabilities and border security infrastructure, Toll Remote Logistics appears well-positioned to capture additional growth opportunities. Their proven track record across multiple government departments, combined with their demonstrated ability to scale operations rapidly, positions them as a key partner in Australia's evolving logistics landscape. The company's dominance in enterprise logistics, combined with their strategic focus on high-value, complex contracts, suggests they will continue to be a major force in government procurement across defence and security sectors. About TenderTracker Research. Procurement Data Analysts TenderTracker Research analyses every contract published on AusTender - over 454,000 federal contract awards since 2017 - to surface trends, suppliers, and tender opportunities for Australian businesses. supplier-spotlight border-security enterprise Get contract intelligence. Track suppliers, benchmark performance, and never miss a tender opportunity.