Full-Time

Customer Experience Representative

Remote, Canada, PT/MT

Posted on 8/30/2024

Biorender

Biorender

201-500 employees

Online platform for creating scientific illustrations

Biotechnology
Education
Healthcare

Entry, Junior

Remote in Canada

Open to candidates in Canada living in Pacific and Mountain timezones.

Category
Customer Experience
Customer Success & Support
Required Skills
Sales
Zendesk
Customer Service
Requirements
  • 1+ years of experience in customer service (ideally in a SaaS or technology company)
  • Bachelor's degree in the life sciences
  • Strong interpersonal skills
  • Experience using Zendesk, Intercom, or other customer support platform
  • Interest / knowledge in the life sciences
  • Self-starter with ability to thrive in a fast-paced environment
  • Strong attention to detail
  • Legally authorized to work in Canada, located in MST and PST time zone, and able to work some weekends
Responsibilities
  • Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
  • Liaise with the sales and product team to provide users the best possible experience
  • Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
  • Understand user satisfaction and track NPS scores
  • Monitor our company phone line and support email, responding to queries when they happen

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Company Stage

Series A

Total Funding

$16.7M

Headquarters

Toronto, Canada

Founded

2017

Growth & Insights
Headcount

6 month growth

3%

1 year growth

3%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital communication boosts need for scientific visualization tools.
  • Growing interest in graphical abstracts enhances research visibility and accessibility.
  • Open-access publishing trend increases demand for high-quality, appealing figures.

What critics are saying

  • AI-driven design tools may reduce demand for BioRender's platform.
  • Increased competition from cheaper visualization platforms could erode market share.
  • Potential IP disputes over pre-drawn icons could lead to legal challenges.

What makes Biorender unique

  • BioRender offers a vast library of customizable icons and templates for scientists.
  • The platform provides a user-friendly interface for creating professional scientific figures.
  • BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

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Benefits

Remote Work Options

Flexible Work Hours

INACTIVE