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Full-Time

Customer Experience Representative

Remote, Canada, PT/MT

Confirmed live in the last 24 hours

Biorender

Biorender

201-500 employees

Online platform for creating scientific illustrations

Hardware
Energy
Enterprise Software
Design
Biotechnology

Entry, Junior

Remote in Canada

Category
Customer Experience
Customer Success & Support
Required Skills
Sales
Zendesk
Customer Service
Requirements
  • 1+ years of experience in customer service (ideally in a SaaS or technology company)
  • Bachelor's degree in the life sciences
  • Strong interpersonal skills
  • Experience using Zendesk, Intercom, or other customer support platform
  • Interest / knowledge in the life sciences
  • Self-starter with ability to thrive in a fast-paced environment
  • Strong attention to detail
  • Legally authorized to work in Canada, located in MST and PST time zone, and able to work some weekends
Responsibilities
  • Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
  • Liaise with the sales and product team to provide users the best possible experience
  • Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
  • Understand user satisfaction and track NPS scores
  • Monitor our company phone line and support email, responding to queries when they happen

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences sector. Users can access thousands of pre-drawn icons and templates across more than 30 life sciences fields, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface and extensive library help reduce the time and effort needed to create high-quality illustrations for research papers, presentations, and educational materials. BioRender differentiates itself from competitors by focusing specifically on the life sciences and offering a subscription-based model with various plans, including options for larger organizations. The goal of BioRender is to simplify the process of scientific communication by enabling users to create accurate and engaging figures with ease.

Company Stage

Seed

Total Funding

$17.2M

Headquarters

Toronto, Canada

Founded

2017

Growth & Insights
Headcount

6 month growth

9%

1 year growth

21%

2 year growth

87%
Simplify Jobs

Simplify's Take

What believers are saying

  • BioRender's platform significantly reduces the time and effort required to create professional scientific illustrations, enhancing productivity for researchers and educators.
  • The company's focus on life sciences and its comprehensive resources make it a valuable tool for a wide range of clients, from academic institutions to biotech firms.
  • BioRender's innovative approach and continuous updates, such as the Graphical Abstract Contest, demonstrate its commitment to supporting the scientific community.

What critics are saying

  • The niche focus on life sciences may limit BioRender's market potential compared to more versatile illustration tools.
  • Dependence on subscription revenue means that fluctuations in user retention and acquisition could impact financial stability.

What makes Biorender unique

  • BioRender's platform offers a vast library of pre-drawn icons and templates specifically tailored for the life sciences, setting it apart from generic illustration tools.
  • The user-friendly interface and focus on scientific accuracy make it an indispensable tool for researchers and educators who need to produce high-quality figures quickly.
  • BioRender's subscription-based model with various plans caters to different user needs, from individual researchers to large organizations, providing flexibility and scalability.