Customer Experience & Support (1)

Description

Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high performance radio frequency (RF) and microwave applications. With design, sales and manufacturing locations in over 30 countries, Mini-Circuits’ products are used in a range of wired and wireless communications applications. Our products are also used in detection, measurement and imaging applications, including military communication, guidance and electronic countermeasure systems, commercial, scientific, military land, sea and aircraft; automotive systems, medical systems, and industrial test equipment.

Mini-Circuits’ sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, sales representatives, as well as through our extensive web site.

Position Summary:

The Customer Service Representative (CSR) is a learning‑oriented, support‑focused role within the Inside Sales organization. The position is responsible for performing essential administrative sales and customer support tasks while developing foundational knowledge of products, systems, and sales processes.

This role supports the Inside Sales Teams through transactional execution and guided exposure to account‑related activities. The role is designed to build readiness for future roles; advancement is encouraged and is based on demonstrated readiness, performance, and business needs.

Salary Range: $21.15/hr. - $25.50/hr.

Job Function:

Process and execute customer orders and quotations in accordance with departmental procedures
Handle incoming internal and external customer calls and inquiries
Provide general customer service and sales support
Maintain customer account data and sales databases with current and accurate customer requirements
Liaise between customers and internal departments to support accurate and timely fulfillment
Identify customer issues or constraints and escalate appropriately for resolution
Assist with preparation of pricing review materials for management consideration
Support documentation and follow‑up related to customer contracts and agreements
Assist with new customer account setup and administrative maintenance
Follow up on samples, quotes, and web inquiries as directed to support opportunity development
Provide limited, task‑based operational support to Inside Sales teams as needed
Participate in training, coaching, and development activities to build foundational understanding of systems, processes, and general product awareness

The duties, responsibilities and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.

Qualifications:

Associate degree or 2+ years’ sales-related experience
Proficient in MS Office (Word, Excel, Outlook)
Experience with ERP/CRM related softwarepreferred
Strong verbal and written communication skills
Customer‑focused with strong attention to detail
Organized and able to manage multiple priorities
Ability to work in a deadline‑driven environment
Strong team player with a positive attitude and willingness to learn
Must be a US Citizen or US Permanent Resident (green card holder) due to ITAR compliance

PhysicalDemands:

The physical demands described here are representative of those that must be met by an employee to successfullyperform theessentialfunctionsofthisjob.Whileperformingthedutiesofthisjob,theemployee is regularlyrequired to talk and hear. The employee frequently is required to stand, walk, sit and use hands to operate a computer keyboard. The employee is occasionallyrequired to reach with hands and arms.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cultural Focus:

Displays enthusiasm andPassionfor their work
Works to the standard ofUncompromising Qualityby meeting or exceeding stated objectives and embracing continuous improvement
Exercises soundBusiness Judgement, ensuring that efforts are on track with the Company’s goals
Operates with the mindset ofCustomer Obsession– by meeting or exceeding expectations to both internal and external customers
TakesAccountabilityby taking ownership and accepting responsibility for their conduct and contributions
Demonstrates a strong sense of urgency and accomplishes tasks withSpeedand attention to detail
Cooperates, collaborates and contributes to shared goals with a strong sense ofTeamwork
Conducts themselves withHonesty & Integrityand treats all members withTrust & Respect

AdditionalRequirements/Skills:

Comply,understand,andsupportcorporatesafetyinitiativestoensureasafeworkenvironment
AbilityandwillingnesstoabidebyCompany’sCodeofConduct

Disclaimer: The listed qualifications and requirements for each position are intended as guidelines. Mini-Circuits reserves the right to hire outside of these guidelines at Management’s discretion.

Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.

Customer Service Representative

Mini-Circuits

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